At a Glance
- Tasks: Drive sales and occupancy by managing enquiries and networking within the community.
- Company: Join Barchester, a leading care provider with a focus on exceptional quality care.
- Benefits: Attractive salary plus commission, retail discounts, wellbeing support, and career development.
- Other info: Be part of a respected team that values your contributions and offers progression opportunities.
- Why this job: Make a real difference in people's lives while growing your career in a supportive environment.
- Qualifications: Sales and marketing experience preferred; data analysis skills and self-motivation are key.
The predicted salary is between 30000 - 40000 € per year.
Barchester are recruiting a Customer Relationship Manager to join our prestigious care home team. We are looking for a professional sales professional who will support this home to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of a first-class care home. You will deliver a full range of sales and marketing approaches to drive sales including handling enquiries, developing the digital profile of the home and networking with the local community.
Barchester are an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care.
REWARDS PACKAGE:
- Attractive salary, alongside a competitive commission structure
- Access to a range of retail and leisure discounts
- Access to a range of wellbeing support and Best Doctors Service
- Opportunity to develop within a hugely supportive team
RESPONSIBILITIES:
- Managing enquiries to improve the conversion rates and achieve occupancy targets
- Excellent communication skills
- Networking within the local community to raise the profile of the home and generate enquiries
- Supporting local and wider marketing activities to generate enquiries, drive conversion rates and increase occupancy
- Identifying opportunities to improve sales and marketing performance
NEED TO HAVE:
- Proven sales and marketing experience preferably in healthcare but not essential
- Ability to analyse data on Salesforce or similar CRM application
- Self-motivated and target driven
- Interpersonal and professional qualities
- Confident user of Microsoft Office (Excel/PowerPoint)
- Full UK driving licence
NEED TO DO:
- Represent Barchester and our state of the art home in a friendly and professional manner
- Responsible for all sales activity for the home
- Talking to potential new residents over the phone, and providing informative and welcoming tours of the home
- Engage with residents and relatives to understand their experience and requirements
- Respond to sales enquiries
- Actively generate leads and identify local marketing opportunities
- Maintain a contacts database
Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.
Customer Relationship Manager in Bristol employer: Apply Gateway
Barchester is an exceptional employer, offering a competitive salary and commission structure alongside a supportive work culture that prioritises employee wellbeing and development. As a Customer Relationship Manager, you will thrive in a prestigious care home environment, working with a dedicated team to enhance occupancy while enjoying access to retail discounts and comprehensive support services. With a strong focus on quality care and community engagement, Barchester provides meaningful opportunities for professional growth in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Manager in Bristol
✨Tip Number 1
Network like a pro! Get out there and connect with people in the local community. Attend events, join groups, and don’t be shy about introducing yourself. The more people you know, the better your chances of landing that Customer Relationship Manager role.
✨Tip Number 2
Show off your sales skills! When you get the chance to chat with potential employers, highlight your past successes in sales and marketing. Use specific examples to demonstrate how you’ve driven occupancy or improved conversion rates in previous roles.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to care homes directly, even if they’re not advertising for a Customer Relationship Manager. Express your interest and share how you can help them boost their occupancy.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and showcase your skills. Plus, it shows you’re genuinely interested in joining our team at Barchester, which is always a bonus!
We think you need these skills to ace Customer Relationship Manager in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Relationship Manager role. Highlight your sales and marketing experience, especially if it relates to healthcare. We want to see how your skills can help us increase occupancy and improve our community presence.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with Barchester and how you can contribute to our exceptional care home team. Be sure to mention any relevant achievements that demonstrate your sales prowess.
Showcase Your Communication Skills:As a Customer Relationship Manager, excellent communication is key. In your application, make sure to showcase your ability to engage with potential residents and their families. We love seeing examples of how you've successfully handled enquiries or built relationships in the past.
Apply Through Our Website:We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Apply Gateway
✨Know Your Stuff
Before the interview, make sure you research Barchester and their care homes. Understand their values, mission, and what sets them apart in the industry. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Sales Skills
Prepare specific examples from your past experiences where you've successfully driven sales or improved occupancy rates. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your achievements.
✨Be Community-Focused
Since networking is key for this role, think of ways you can engage with the local community. Bring ideas to the interview about how you could raise the profile of the home and generate enquiries. This shows initiative and a proactive approach.
✨Practice Your Communication
As a Customer Relationship Manager, excellent communication skills are crucial. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and answering common interview questions.
