At a Glance
- Tasks: Assist customers with insurance software via phone, chat, and email.
- Company: Join a dynamic team at a leading tech company in Belfast.
- Benefits: Enjoy private medical insurance, holiday time, and wellness days.
- Other info: Flexible hybrid work environment with opportunities for growth.
- Why this job: Be part of a supportive team that values your unique contributions.
- Qualifications: 1-2 years in customer support; tech-savvy and great communication skills.
The predicted salary is between 30000 - 42000 £ per year.
Job Overview
Amazing Career Moments Happen Here
Transforming the insurance industry is ambitious, we know. That’s why at Applied, we’re building a team that shows up every day ready to learn, willing to try new things, and driven to deliver innovative software and services that make us indispensable to our customers – all within a culture built on values that make us indispensable to each other too. With 40+ years of experience in the insurtech game, we’re not just redefining what’s achievable, we’re creating a place where amazing career moments are made possible.
Position Overview
We’re searching for a Customer Support Technician to join our Customer Experience team in a hybrid work capacity from our Belfast office. In this position, you will assist our valued customers via telephone, internet chat and email with any question or problems they may have regarding our insurance software products, hardware, or any other products purchased from our company. This is a diverse and dynamic role requiring a high degree of attention to detail, ability to prioritise tasks, excellent problem‑solving ability and excellent phone and people skills. You will provide friendly, informed, and efficient customer service primarily via telephone and email with some instant chat.
What You’ll Do
- Own support tickets end‑to‑end; primary customer contact
- Deliver fast, high‑quality support across all customer interactions
- Manage and document multiple cases; keep customers informed
- Escalate issues when needed to drive quick resolution
- Collaborate with team and build product expertise; support updates
We’re Excited to Learn More About You
Your experience may include:
- 1-2 years Customer Support experience (Technical Support an advantage)
- Basic knowledge of IT Infrastructure
- Strong customer service focus with experience communicating with customers via telephone, email and chat
- Strong administration and organisational skills to ensure effective and timely delivery of services
- Knowledge of MS Windows operating systems
You may have other skills or credentials, including:
- Experience with service focused CRMs (Salesforce/Zendesk)
- Exposure to Bug Management and Triage Processes
- Understanding of the Software development cycle and SQL would be an advantage
When You Join Team Applied, You Can Expect
A culture that values who you are and recognizes that you aren’t just an employee; you are a teammate, and you matter. We thrive on the benefits of our different experiences and celebrate the uniqueness our teammates bring to work with them every day.
We flex our time together, collaborating remotely and in‑person to empower our teams to work in the ways that work best for them.
A Comprehensive Benefits and Compensation Package
- Private Medical Insurance, including Dental and Vision
- Holiday and Vacation Time
- Health & Wellness Days
- A Bonus Day for Your Birthday
Learn more about the people behind our products at https://www1.appliedsystems.com/en-uk/about-us/jobs/
Your Security Matters
Our candidates’ personal information and online safety are top of mind for us. At Applied, we proactively protect your personal information and only communicate with candidates via a secure @appliedsystems.com email or through our official careers portal. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers.
EEO Statement
Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don’t discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.
Customer Support Technician in Belfast employer: Applied Systems
At Applied, we pride ourselves on being an exceptional employer that values teamwork, diversity, and personal growth. Our Belfast office offers a hybrid work environment that fosters collaboration and flexibility, alongside a comprehensive benefits package including private medical insurance and wellness days. Join us to be part of a supportive culture where your contributions matter, and you can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Technician in Belfast
✨Tip Number 1
Get to know the company inside out! Before your interview, spend some time on our website and social media. Understanding our products and culture will help you connect with the team and show that you're genuinely interested in joining us.
✨Tip Number 2
Practice your phone skills! Since you'll be dealing with customers over the phone, try role-playing common customer scenarios with a friend. This will help you feel more confident and ready to tackle any questions that come your way.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've resolved customer issues in the past. We love hearing about your experiences and how you’ve made a difference for customers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself top of mind and show that you’re enthusiastic about the role.
We think you need these skills to ace Customer Support Technician in Belfast
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight your customer service experience. We want to see how you've handled customer queries in the past, so share specific examples that showcase your problem-solving abilities and communication skills.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention your familiarity with IT infrastructure and any relevant software you’ve used, as this will show us you’re a great fit for the role.
Be Personable and Friendly:Remember, we’re looking for someone who can provide friendly and efficient customer service. Let your personality shine through in your application. A warm tone can go a long way in making a positive impression!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us safely and securely. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Applied Systems
✨Know the Product Inside Out
Before your interview, make sure you have a solid understanding of the insurance software products and services offered by the company. Familiarise yourself with common customer queries and how to resolve them. This will not only show your enthusiasm but also your readiness to assist customers effectively.
✨Show Off Your Communication Skills
Since this role involves a lot of interaction with customers via phone, email, and chat, practice your communication skills. Be prepared to demonstrate how you would handle different customer scenarios. Think about examples from your past experience where you successfully resolved issues or provided excellent service.
✨Demonstrate Problem-Solving Ability
Prepare to discuss specific instances where you've tackled challenging problems in a customer support setting. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you convey your thought process and how you approach problem-solving.
✨Emphasise Teamwork and Adaptability
The company values teamwork and learning from diverse experiences. Be ready to share examples of how you've worked collaboratively in previous roles. Highlight your ability to adapt to new situations and challenges, as this is crucial for success in a dynamic customer support environment.
