At a Glance
- Tasks: Help insurance brokers optimise their use of cutting-edge software and solutions.
- Company: Join a leading tech company revolutionising the insurance industry.
- Benefits: Enjoy medical coverage, holiday time, wellness days, and a bonus on your birthday.
- Other info: Diverse candidates are encouraged to apply; no traditional degree required.
- Why this job: Make a real impact while working in a supportive, people-first culture.
- Qualifications: Client service experience and strong project management skills are preferred.
The predicted salary is between 54000 - 66000 £ per year.
Team: Client Implementation – Professional Services Europe
Location: Remote (UK)
Opportunity for Impact
Applied is where insurance technology gets reinvented, and we build it fast. Our cloud software and AI-powered solutions reach thousands of agencies and brokers worldwide, setting the pace for what modern insurance can do. We’re looking for an Associate Client Implementation Manager to join our Client Implementation – Professional Services Europe team and help new and existing insurance brokers get the most out of Applied’s software and solutions.
Our Professional Services organisation is responsible for the overall definition and delivery of professional services — implementation, consulting, and training — to Applied’s European market, supporting software sales and the ongoing optimisation of our industry-leading broker management system and extended solutions. You’ll work with a diverse mix of insurance brokers, getting hands-on with configuring our core application to meet their business process needs.
What You’ll Do
- Perform implementation, optimisation, and strategic consulting engagements with Applied customers based on a defined scope of work
- Engage with new clients, facilitating workshops to gather software configuration and business process requirements
- Deliver and/or manage education for Applied clients on our Broker Management Systems and extended solutions
- Perform reviews with existing clients to ensure optimisation of their processes, applying new software enhancements where relevant
- Articulate the reasons for change using strong business analysis skills
- Develop and maintain a functional understanding of the entire Applied product portfolio and how our solutions solve clients’ business processes
- Configure the core application to meet client needs, drawing on a good understanding of general accounting principles
- Contribute to the development and ongoing improvement of Client Implementation methodologies, while staying abreast of insurance industry and regulatory changes
- Travel up to 25% (by car, plane, bus, or train) to support client engagements across our European market, as needed
What We’re Looking For
- Up to 1 year of directly related work experience, ideally in client service, leadership, or logistics
- Strong client service, project management, and quality control skills
- Good computer skills and comfort using business support software
- Strong resource planning and teamwork skills, with excellent attention to detail
- Basic knowledge of the insurance industry and/or Applied’s product portfolio
- Basic knowledge of professional services within a software company
Bonus points if you also have:
- Diploma or degree in a business-related field, plus specialised training
- PMP, PRINCE2, CMI diploma, or BCS BA certification, or a strong background in software project management
Talent shows up in a lot of different ways, and we mean that. We welcome candidates from all backgrounds and experience levels, including military members and their spouses and those without a traditional degree or tech background. If this role speaks to you, apply.
Why You’ll Like Working on Team Applied
The best work happens when smart people move fast, together. For over 40+ years, Applied has built technology that solves real problems for insurance professionals - and we’re still pushing what’s possible. You’ll be part of our people-first culture built on trust, inclusion, and growth - where you’re supported to deliver, collaborate with teammates who care, and grow with leaders invested in your success.
How We’ll Support You
We invest in the whole person, not just the role. Our benefits and resources are built to support your health, your time, and your life outside of work:
- Medical, Dental, and Vision Coverage
- Holiday and Vacation Time
- Health & Wellness Days
- A Bonus Day for Your Birthday
Compensation Transparency
In line with current practice, Applied does not publish salary ranges for roles based in the United Kingdom. Starting pay is determined based on a variety of factors, including depth and breadth of experience, skills, and role scope.
Your Security Matters: Our candidates’ personal information and online safety are top of mind. Applied communicates with candidates only via a secure @appliedsystems.com email address or through our official careers portal. Recruiters will never request payments or ask for financial account or sensitive personal information like Social Security numbers.
AI Utilization
We leverage AI tools to streamline parts of our recruitment workflow (such as resume parsing and interview scheduling). However, final decisions are always conducted by real humans.
EEO Statement
Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don’t discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.
Associate Customer Implementation Manager employer: Applied Systems
At Applied, we pride ourselves on being an exceptional employer, fostering a culture that values collaboration, innovation, and personal growth. Our hybrid work model from our Belfast or Brighton offices allows for flexibility while providing comprehensive benefits, including private medical insurance and wellness days, ensuring our team members feel valued and supported. Join us to be part of a diverse team where your contributions matter, and amazing career moments are created every day.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Customer Implementation Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Applied Systems. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Applied Systems before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Associate Customer Implementation Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Applied Systems:Your cover letter is your chance to shine! Tell us why you want to work at Applied Systems specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Applied Systems!
How to prepare for a job interview at Applied Systems
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
