At a Glance
- Tasks: Assist customers with insurance software via phone, chat, and email.
- Company: Join a leading tech company reinventing insurance technology.
- Benefits: Enjoy private medical insurance, holiday time, and wellness days.
- Other info: Diverse team culture focused on inclusion and personal growth.
- Why this job: Make a real impact in customer support while growing your skills.
- Qualifications: 1-2 years in customer support; tech-savvy and great communication skills.
The predicted salary is between 31500 - 38500 £ per year.
Job Overview
Team: Customer Experience
Location: hybrid from the Belfast office (1-2 times a quarter, remote otherwise)
Opportunity for Impact
Applied is where insurance technology gets reinvented, and we build it fast. Our cloud software and AI-powered solutions reach thousands of agencies and brokers worldwide, setting the pace for what modern insurance can do.
We’re looking for a Customer Support Technician to join our Customer Experience Team. In this position, you will assist our valued customers via telephone, internet chat and email with any questions or problems they may have regarding our insurance software products, hardware, or any other products purchased from our company. This is a diverse and dynamic role requiring a high degree of attention to detail, ability to prioritise tasks, excellent problem-solving ability and excellent phone and people skills. You will provide friendly, informed, and efficient customer service primarily via telephone and email with some instant chat.
What You’ll Do
- Own support tickets end‑to‑end; primary customer contact
- Deliver fast, high-quality support across all customer interactions
- Manage and document multiple cases; keep customers informed
- Escalate issues when needed to drive quick resolution
- Collaborate with team and build product expertise; support updates
What We’re Looking For
- 1-2 years Customer Support experience (Technical Support an advantage)
- Basic knowledge of IT Infrastructure
- Strong customer service focus with experience communicating with customers via telephone, email and chat
- Strong administration and organisational skills to ensure effective and timely delivery of services
- Knowledge of MS Windows operating systems
Bonus points if you also have:
- Experience with service focused CRMs (Salesforce/Zendesk)
- Exposure to Bug Management and Triage Processes
- Understanding of the Software development cycle and SQL would be an advantage
Talent shows up in a lot of different ways, and we mean that. We welcome candidates from all backgrounds and experience levels, including military members and their spouses and those without a traditional degree or tech background.
Why You’ll Like Working on Team Applied
The best work happens when smart people move fast, together. For over 40+ years, Applied has built technology that solves real problems for insurance professionals - and we’re still pushing what’s possible. You’ll be part of our people-first culture built on trust, inclusion, and growth - where you’re supported to deliver, collaborate with teammates who care, and grow with leaders invested in your success.
How We’ll Support You
We invest in the whole person, not just the role. Our benefits and resources are built to support your health, your time, and your life outside of work:
- Private Medical Insurance, including Dental and Vision
- Holiday and Vacation Time
- Health & Wellness Days
- A Bonus Day for Your Birthday
Your Security Matters
Our candidates’ personal information and online safety are top of mind. Applied communicates with candidates only via a secure @appliedsystems.com email address or through our official careers portal. Recruiters will never request payments or ask for financial account or sensitive personal information like Social Security numbers.
Background Checks
Employment is contingent upon successful completion of applicable pre-employment background checks and verification processes.
AI Utilization
We leverage AI tools to streamline parts of our recruitment workflow (such as resume parsing and interview scheduling). However, final decisions are always conducted by real humans.
EEO Statement
Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don’t discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.
Customer Support Technician employer: Applied Systems UK
Applied Systems UK is an excellent employer, offering a supportive and inclusive work culture that values diverse experiences. With a hybrid working model based in Belfast, employees enjoy the flexibility of remote support while benefiting from a comprehensive package that includes private healthcare, generous holidays, and wellness days, all aimed at fostering personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Technician
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Applied Systems UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Applied Systems UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Technician
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Applied Systems UK:Your cover letter is your chance to shine! Tell us why you want to work at Applied Systems UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Applied Systems UK!
How to prepare for a job interview at Applied Systems UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
