At a Glance
- Tasks: Assist customers with insurance software via phone, chat, and email.
- Company: Join a leading insurtech company with a supportive culture.
- Benefits: Enjoy private medical insurance, holiday time, and wellness days.
- Other info: Flexible hybrid work environment with great career development opportunities.
- Why this job: Be part of a team that values your input and fosters growth.
- Qualifications: 1-2 years in customer support; tech skills are a plus.
The predicted salary is between 25000 - 30000 £ per year.
Amazing Career Moments Happen Here. Transforming the insurance industry is ambitious, we know. That’s why at Applied, we’re building a team that shows up every day ready to learn, willing to try new things, and driven to deliver innovative software and services that make us indispensable to our customers – all within a culture built on values that make us indispensable to each other too.
With 40+ years of experience in the insurtech game, we’re not just redefining what’s achievable, we’re creating a place where amazing career moments are made possible.
We’re searching for a Customer Support Technician to join our Customer Experience team in a hybrid work capacity from our Belfast office. In this position, you will assist our valued customers via telephone, internet chat and email with any questions or problems they may have regarding our insurance software products, hardware, or any other products purchased from our company. This is a diverse and dynamic role requiring a high degree of attention to detail, ability to prioritise tasks, excellent problem-solving ability and excellent phone and people skills. You will provide friendly, informed, and efficient customer service primarily via telephone and email with some instant chat.
To keep us headed in the right direction, we’re looking for people who understand winning is a team sport, who value and seek to learn from our team’s diverse experiences and backgrounds, who welcome a challenge and take risks in the pursuit of creating better outcomes for our customers, and who can, at any given time, step back to laugh and have some fun.
What You’ll Do
- Own support tickets end‑to‑end; primary customer contact
- Deliver fast, high-quality support across all customer interactions
- Manage and document multiple cases; keep customers informed
- Escalate issues when needed to drive quick resolution
- Collaborate with team and build product expertise; support updates
We’re Excited to Learn More About You
Your experience may include:
- 1-2 years Customer Support experience (Technical Support an advantage)
- Basic knowledge of IT Infrastructure
- Strong customer service focus with experience communicating with customers via telephone, email and chat
- Strong administration and organisational skills to ensure effective and timely delivery of services
- Knowledge of MS Windows operating systems
You may have other skills or credentials, including:
- Experience with service focused CRMs (Salesforce/Zendesk)
- Exposure to Bug Management and Triage Processes
- Understanding of the Software development cycle and SQL would be an advantage
We know that talent comes from all backgrounds and experience levels. We encourage military members and their spouses as well as candidates without a degree or a background in tech to apply!
When You Join Team Applied, You Can Expect
- A culture that values who you are and recognises that you aren’t just an employee; you are a teammate, and you matter.
- We thrive on the benefits of our different experiences and celebrate the uniqueness our teammates bring to work with them every day.
- We flex our time together, collaborating remotely and in-person to empower our teams to work in the ways that work best for them.
- A comprehensive benefits and compensation package that centres our teammates and helps them to bring their best to work every day.
- Private Medical Insurance, including Dental and Vision
- Holiday and Vacation Time
- Health & Wellness Days
- A Bonus Day for Your Birthday
Learn more about the people behind our products at https://www1.appliedsystems.com/en-uk/about-us/jobs/
Your Security Matters
Our candidates’ personal information and online safety are top of mind for us. At Applied, we proactively protect your personal information and only communicate with candidates via a secure @appliedsystems.com email or through our official careers portal. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers.
EEO Statement
Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don’t discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.
Hybrid Customer Support Technician - Belfast employer: Applied Systems, Inc.
At Applied, we pride ourselves on being an exceptional employer, fostering a vibrant work culture in our Belfast office that values teamwork, diversity, and personal growth. Our comprehensive benefits package, including private medical insurance and wellness days, ensures that our employees feel valued and supported, while our commitment to innovation and collaboration creates an environment where meaningful career moments can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Customer Support Technician - Belfast
✨Tip Number 1
Get to know the company inside out! Research Applied and its products so you can speak confidently about how you can contribute. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with customers via phone, chat, and email, make sure you can convey information clearly and concisely. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Show off your problem-solving abilities! Think of examples from your past experiences where you tackled challenges head-on. Be ready to share these during interviews to demonstrate your capability in handling customer issues.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining our team at Applied. Don’t miss out on this opportunity!
We think you need these skills to ace Hybrid Customer Support Technician - Belfast
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application:Make sure to customise your application for the Customer Support Technician role. Highlight your relevant experience and skills that match the job description. We love seeing how your background fits with our team!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when candidates communicate effectively, just like we do with our customers!
Apply Through Our Website:Don’t forget to apply through our official website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Applied Systems, Inc.
✨Know the Product Inside Out
Before your interview, make sure you familiarise yourself with the insurance software products that the company offers. Understanding their features and common customer issues will help you demonstrate your problem-solving skills and show that you're ready to assist customers effectively.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction via phone, email, and chat, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with explaining technical concepts in simple terms.
✨Highlight Your Team Spirit
The company values teamwork, so be prepared to share examples of how you've collaborated with others in previous roles. Discussing how you’ve learned from diverse experiences will resonate well with the interviewers and show that you’re a good fit for their culture.
✨Prepare for Scenario Questions
Expect to face scenario-based questions where you'll need to demonstrate your customer service skills. Think of specific situations where you successfully resolved a customer issue or managed multiple tasks, and be ready to explain your thought process and the outcome.
