At a Glance
- Tasks: Assist customers with insurance software via phone, chat, and email.
- Company: Join a leading insurtech company with a supportive culture.
- Benefits: Private medical insurance, holiday time, health days, and a bonus day for your birthday.
- Other info: Diverse environment welcoming all backgrounds and experiences.
- Why this job: Be part of a team that values learning and innovation in customer support.
- Qualifications: 1-2 years in customer support; tech skills are a plus.
The predicted salary is between 25000 - 32000 € per year.
Amazing Career Moments Happen Here. Transforming the insurance industry is ambitious, we know. That’s why at Applied, we’re building a team that shows up every day ready to learn, willing to try new things, and driven to deliver innovative software and services that make us indispensable to our customers – all within a culture built on values that make us indispensable to each other too.
We’re searching for a Customer Support Technician to join our Customer Experience team in a hybrid work capacity from our Belfast office. In this position, you will assist our valued customers via telephone, internet chat and email with any questions or problems they may have regarding our insurance software products, hardware, or any other products purchased from our company. This is a diverse and dynamic role requiring a high degree of attention to detail, ability to prioritise tasks, excellent problem-solving ability and excellent phone and people skills. You will provide friendly, informed, and efficient customer service primarily via telephone and email with some instant chat.
To keep us headed in the right direction, we’re looking for people who understand winning is a team sport, who value and seek to learn from our team’s diverse experiences and backgrounds, who welcome a challenge and take risks in the pursuit of creating better outcomes for our customers, and who can, at any given time, step back to laugh and have some fun.
What You’ll Do:
- Own support tickets end‑to‑end; primary customer contact
- Deliver fast, high-quality support across all customer interactions
- Manage and document multiple cases; keep customers informed
- Escalate issues when needed to drive quick resolution
- Collaborate with team and build product expertise; support updates
Your experience may include:
- 1-2 years Customer Support experience (Technical Support an advantage)
- Basic knowledge of IT Infrastructure
- Strong customer service focus with experience communicating with customers via telephone, email and chat
- Strong administration and organisational skills to ensure effective and timely delivery of services
- Knowledge of MS Windows operating systems
You may have other skills or credentials, including:
- Experience with service focused CRMs (Salesforce/Zendesk)
- Exposure to Bug Management and Triage Processes
- Understanding of the Software development cycle and SQL would be an advantage
We know that talent comes from all backgrounds and experience levels. We encourage military members and their spouses as well as candidates without a degree or a background in tech to apply!
When You Join Team Applied, You Can Expect:
- A culture that values who you are and recognises that you aren’t just an employee; you are a teammate, and you matter.
- A comprehensive benefits and compensation package that centres our teammates and helps them to bring their best to work every day: Private Medical Insurance, including Dental and Vision, Holiday and Vacation Time, Health & Wellness Days, A Bonus Day for Your Birthday.
Your Security Matters: Our candidates’ personal information and online safety are top of mind for us. At Applied, we proactively protect your personal information and only communicate with candidates via a secure @appliedsystems.com email or through our official careers portal. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers.
EEO Statement: Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don’t discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.
External Advertising Title Customer Support Technician in Belfast employer: Applied Systems, Inc.
At Applied, we pride ourselves on being an exceptional employer, fostering a culture that values teamwork, diversity, and personal growth. Our Belfast office offers a hybrid work environment, comprehensive benefits including private medical insurance and wellness days, and a commitment to creating meaningful career moments for our employees. Join us to be part of a dynamic team where your contributions are recognised, and you can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land External Advertising Title Customer Support Technician in Belfast
✨Tip Number 1
Get to know the company inside out! Research Applied and its products so you can speak confidently about how you can contribute. This shows you're genuinely interested and ready to jump in.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with customers via phone, email, and chat, make sure you can convey information clearly and concisely. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Show off your problem-solving abilities! Think of examples from your past experiences where you tackled challenges head-on. Be ready to share these during interviews to demonstrate your capability.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join our team at Applied.
We think you need these skills to ace External Advertising Title Customer Support Technician in Belfast
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight your customer service experience. We want to see how you've handled customer interactions in the past, especially if you've worked in tech support. Share specific examples that showcase your problem-solving skills and ability to communicate effectively.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role of Customer Support Technician. Mention how your skills align with our values and the specific requirements listed in the job description. This shows us you’re genuinely interested in joining our team.
Be Clear and Concise:We appreciate clarity! When writing your application, keep your language straightforward and to the point. Avoid jargon unless it’s relevant to the role. This will help us quickly understand your qualifications and how you can contribute to our team.
Apply Through Our Website:Make sure to apply through our official website. It’s the best way for us to receive your application and ensures your information is secure. Plus, it shows us you’re serious about wanting to be part of our amazing team!
How to prepare for a job interview at Applied Systems, Inc.
✨Know the Product Inside Out
Before your interview, make sure you familiarise yourself with the insurance software products that the company offers. Understanding their features and common customer issues will help you demonstrate your problem-solving skills and show that you're ready to assist customers effectively.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction via phone, email, and chat, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with explaining technical concepts in simple terms.
✨Highlight Your Team Spirit
The company values teamwork, so be prepared to share examples of how you've collaborated with others in previous roles. Think about times when you helped a colleague or contributed to a team project, as this will show that you understand the importance of working together.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer support scenarios. Think through potential challenges you might face in the role and prepare your responses. This will not only showcase your critical thinking but also your ability to stay calm under pressure.
