Field Service/Customer Engineer III - (C3) (SANTA CLARA)

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT.

Salary: $42.50 - $58.90

Location: Santa Clara, CA

You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company.

At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go.

As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Additionally, you'll coordinate and communicate directly with customers to ensure smooth operations and exceptional service.

• Performs startups through Tier III including process qualifications with assistance.
• Understands all qualifications performed on tool and verifies operational quality (process qualification) of systems equipment including ability to use customer's metrology equipment.
• Plans for and completes all levels of preventative and corrective maintenance within timelines.
• Troubleshoots key technical issues at the component level.
• Diagnoses and recommends solutions for complex system downs.
• Uses process data to diagnose hardware problems.
• Resolves some sustaining process issues on well characterized tools.
• Performs complex retrofits and may occasionally organize and lead retrofit activities.
• Ensures the correct revs of procedures and schematics.
• Identifies and corrects procedural issues.
• Applies global best practices to solve problems for their customer.
• Creates methodologies and procedures as necessary.
• Participates in patent processes/discussions and documents IP as appropriate.
• Anticipates and responds to fab issues including communicating with CE's in other locations.
• Drives corrective processes through key stakeholders or escalates as appropriate.
• Communicates findings to others and provides suggestions to improve checklists and procedures.
• Participates in customer meetings and escalations.
• Assists management in operation of site service business.
• Keeps field management informed on customer perception of system performance.
• Takes initiative to avoid and resolve customer problems.
• Provides technical guidance to less experienced CE's on complex system problems including sustaining process issues.
• Instructs customers in the operation and maintenance of system.
• Follows all checklists and procedures, including safety.

Has developed depth of skills in a range of processes, procedures and systems, or acts as the technical expert in an area.

Uses knowledge of how related teams impact achievement of objectives. Understands the impact of various actions/decisions on the account(s).

May act as a team lead, may allocate work to more junior team members; provides subject matter guidance to more junior team members.

Gathers and analyzes data to identify and solve problems that arise with little or no precedent.

Impacts own team and other teams whose work activities are closely related; suggests improvements to existing processes and solutions to improve the efficiency of the team.

Evaluates and communicates technical content in a clear manner.

Time Type: Full time

Employee Type: Assignee / Regular

Travel: Yes, 25% of the Time

Relocation Eligible: Yes

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.