Customer Equipment Support Representative (PHOENIX)

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT.

You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company.

At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go.

Key Responsibilities

• Assists in planning the daily work schedule within assigned territory to ensure completion of Preventive Maintenance and remedial maintenance.
• Uses escalation policies as required to keep management informed of down situations.
• Verifies and approves the operational quality of system equipment.
• Performs daily, weekly, monthly, quarterly, biannual, and annual periodic maintenance on systems within established time frames. Also performs wet cleans as required.
• Instructs customers in the operation and maintenance of systems.
• Troubleshoots and corrects process variations on systems partially with assistance from senior engineers.
• Assumes responsibility for complete customer satisfaction within assigned accounts.
• Assists in planning, communicating, and co-ordinating support plans with customer management.
• Performs start-up, warranty, paid service, and service contract activities.
• Performs TIER II start-ups within established time frames. Assists on TIER III start-ups.
• Provides technical assistance to less experienced Applied personnel.
• Uses training and experience to identify some process related system problems.
• Serves as the Company liaison with the customer's front line management on administrative and technical matters for assigned projects.
• Assists in the preparation of and participates in customer meetings.
• Develops and implements plans to increase productivity.
• Tracks equipment performance and plan uptime improvement.
• Has a working knowledge of Statistical Process Control.
• Utilises Quality Improvement Process methods and terminology.
• Plans and executes support activities on a wide range of Applied Materials' systems.
• May need technical assistance in performance of daily responsibilities.

Other Requirements: This is a physically demanding position that often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs., the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Functional Knowledge: Has developed proficiency in a range of analytical processes or procedures to carry out assigned tasks.

Business Expertise: Has a good understanding of how the team integrates with others to achieve objectives.

Leadership: May provide informal guidance and support to more junior team members.

Problem Solving: Provides solutions to problems in situations that are atypical or infrequently occurring based on existing precedents or procedures.

Impact: Impacts the quality of own work and its contribution to the team.

Interpersonal Skills: Uses communication skills to regularly exchange information.

Additional Information

• Time Type: Full time
• Employee Type: Assignee / Regular
• Travel: Yes, 75% of the Time
• Relocation Eligible: No

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.