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For Companies At a Glance
- Tasks: Manage customer solutions and build strong relationships while driving innovative support.
- Company: Join Applied Materials, a leader in materials engineering for cutting-edge technology.
- Benefits: Competitive salary, comprehensive benefits, and a supportive work culture focused on growth.
- Other info: Exciting career development opportunities in a dynamic global company.
- Why this job: Be part of a team that shapes the future of technology and connects the world.
- Qualifications: Strong interpersonal skills and a passion for problem-solving in a technical environment.
The predicted salary is between 64000 - 88000 £ per year.
Who We Are
Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.
What We Offer
- Salary: $64,000.00 - $88,000.00
- Location: Hillsboro, OR
You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company.
At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.
Key Responsibilities
- Works on technical customer inquiries.
- Conducts customer trainings.
- Creates and maintains good customer relationships.
- Completes on time all documentation and reports.
- Coaches and directs assigned CE's.
- Is responsible for career planning, corrective action where necessary.
- Establishes objectives and performance reviews.
- Completes on time all required management reporting for the area.
- Coordinates and plans the availability and workload of all CE's in the area for the mid term.
- Identifies and submits requests for additional manpower requirements in case of holidays, etc., of CE's in the area.
- Assures reporting and follow up of existing procedures by all CE's in the area.
- Responsible/owner for the coordination of projects to CE's in the area.
- Knowledge and active support of business plan.
- Maintains regular communication with Regional Office and Technical Support.
- Acts as focal point for all service related issues in the area.
- Conducts and runs customer meetings.
- Supports Customer Engineers in the area.
- Provides Sales - and Technical support.
- Responsible for following departmental procedures to safeguard the health, safety and welfare of themselves and those around them who may be affected by their acts or omissions.
Functional Knowledge
- Demonstrates understanding and application of guidelines, procedures and processes in own job family.
Business Expertise
- Applies understanding of how own team is impacted by upstream work of other teams.
Leadership
- Supervises day-to-day work and participates in the coaching and development of employees.
Problem Solving
- Uses judgment based on practice and precedent to resolve issues related to production schedules and daily priorities.
Impact
- Impacts the quality and timeliness of team's results and its contribution to team or department goals.
Interpersonal Skills
- Uses tact and diplomacy to exchange information and handle sensitive issues.
Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.
Additional Information
- Time Type: Full time
- Employee Type: Assignee / Regular
- Travel: Yes, 10% of the Time
- Relocation Eligible: No
The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.
For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.
Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_Program@amat.com, or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.
Customer Solutions Manager (HILLSBORO) employer: Applied Materials
Contact Detail:
Applied Materials Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solutions Manager (HILLSBORO)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Applied Materials on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into Applied Materials' products and services. Knowing your stuff will show you're genuinely interested and ready to tackle customer solutions head-on.
✨Tip Number 3
Practice your problem-solving skills! Think of scenarios where you had to resolve customer issues or lead a team. Be ready to share these experiences during your interview to showcase your leadership and interpersonal skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Applied Materials team.
We think you need these skills to ace Customer Solutions Manager (HILLSBORO)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Solutions Manager role. Highlight your relevant experience and skills that align with the job description, especially in customer relations and technical support.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We want to see your ability to use judgement and resolve issues effectively, as this is key for the position.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it's relevant. This helps us quickly understand your qualifications and fit for the role.
Apply Through Our Website: We encourage you to submit your application through our careers website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Applied Materials
✨Know Your Stuff
Make sure you understand the technical aspects of the role. Brush up on materials engineering and how it relates to semiconductor chips and displays. Being able to discuss these topics confidently will show your passion and expertise.
✨Showcase Your Interpersonal Skills
As a Customer Solutions Manager, you'll need to build strong relationships with clients. Prepare examples of how you've successfully managed customer interactions in the past, demonstrating your ability to use tact and diplomacy.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills. Think of specific situations where you had to resolve issues related to production schedules or team dynamics. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Align with Company Values
Familiarise yourself with Applied Materials' core values and business conduct standards. Be ready to discuss how your personal values align with theirs, especially regarding ethical conduct and teamwork, as this will demonstrate your fit within their culture.