Senior Field Service Operations Manager (AUSTIN)

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT.

You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company.

At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

• Forecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service).
• Identifies and pursues service agreement business in conjunction with marketing and sales.
• Manages start ups in terms of time and cost requirements.
• Manages local inventories and RMA procedure.
• Maintains DSO according to goal.
• Manages systems start up and warranty cost under reserve.
• Ensures customer satisfaction with Company service and system performance.
• Interviews, hires, and trains customer engineers as necessary to support regional business.
• Ensures employee satisfaction through communication of business progress and all related action, setting goals and controlling achievements, and establishing training and career development plans.
• Ensures the appropriate safety practices among customer engineers.
• Develop CE skills.
• Spots and develops managerial/other specialist talent.
• Escalates system downs according to valid escalation procedure, to ensure earliest possible return to service.
• Reports in a timely and accurate manner as required.
• Achieves guaranteed up time and other parameters as sold to customers.
• Promotes quality improvement processes to reduce cycle time, drive continuous improvement of technical performance, and empower the workforce.

Demonstrates in-depth understanding of concepts, theories and principles in own job family and basic knowledge of other related job families.

Applies understanding of the industry and how own area contributes to the achievement of objectives.

Manages a generally homogeneous team; adapts plans and priorities to meet service and/or operational challenges.

Identifies and resolves technical, operational and organizational problems.

Impacts the level of service and the team's ability to meet quality, volume, and timeliness objectives.

Guides, influences and persuades others internally in related areas or externally.

Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.