Regional Customer Support Manager - Austin, TX (AUSTIN)

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day.

As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company.

At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go.

In this role, you'll be the face of Applied Materials to customers who use our semiconductor equipment to build some of today's most advanced products, from virtual reality headsets to supercomputers. And you'll oversee a skilled team of engineers united around the same important goals.

This mid-level manager role gives you a chance to shine as a people leader and technical expert with solid knowledge of the Applied Materials business, tools and technologies, internal operations, customer objectives and more. As you guide daily operations, resolve problems and keep projects on time and on budget, you'll feel you're making an impact in a dynamic, inclusive, results-driven environment.

You will:

• Build and maintain strong customer relationships, address technical inquiries, visit customers regularly, conduct customer trainings and meetings, and complete documentation and reports.
• Coach and direct your team of customer engineers (CEs), overseeing career and salary planning, daily schedules and workloads, corrective actions and performance reviews, and awards and mentor programs.
• Manage other managers, including technical program managers, as needed.
• Initiate, lead and monitor all operational excellence activities.
• Be the prime interface with the Product Divisions (tech support, training, spares, reliability); work with Service and equipment Sales to identify customer-specific solutions.
• Take responsibility for account planning and cost efficiency, working with the District Sales Engineer.
• Oversee system installation, including planning, reporting and execution, pre-facility meeting, start-up meeting and process support identification.
• Serve as the point of contact for all service-related issues in your area; communicate with internal stakeholders; and provide support to Sales and Technical Support teams.

You'll need:

• A bachelor's degree.
• 4–7 years of work experience in the semiconductor industry.
• A strong understanding of Applied Materials global Standards of Business Conduct.
• Strong leadership skills to supervise day-to-day work and coach and develop employees.
• The ability to use tact and diplomacy to convey information and handle sensitive issues.

Nice to have:

• An MBA degree.
• Metrology/PDC knowledge.
• DDP Knowledge.
• FSO Experience.

You may travel 10% of the time. Be prepared to wear protective equipment and observe all safety standards. You may work on rotation and in shifts. You'll need a valid driver's license and passport.

Your benefits:

At Applied Materials, we care about the wellbeing of our people, and we strive to support you in ways that extend beyond your work environment. As an employee, you'll qualify for a competitive and comprehensive total rewards and benefits package, from day one. Your benefits package will be customized for your country of residence and may include: top-tier medical, dental and vision plans; disability insurance; life insurance; retirement; paid time off; health and wellness programs; career development and mentoring; sustainability and social responsibility programs; and much more.

Additionally, all employees can take advantage of our company-sponsored global programs, including our Employee Assistance Program, Travel Accident/Medical Benefits Abroad, the company's employee stock purchase program and a subscription to wellbeing tools.

We value social responsibility, too: Our worldwide "Giving" program encourages employee giving and volunteering globally, while The Applied Materials Foundation provides an employee match of up to US$3,000 per employee per year.

Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We're the brain (and the brawn) behind every new technology development—whether it's building semiconductor chips for smartphones and computers, or the underpinnings for robotics, AI and even smart TV display screens. With 27,000 employees in 19 countries, we offer an exciting place to grow and learn alongside some of the best people you'll ever meet. We take deep pride in our Culture of Inclusion, and we celebrate the diverse backgrounds, perspectives and experiences that help us build stronger, more resilient teams.

As an Equal Opportunity Employer, we actively recruit diverse talent. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status or any other basis prohibited by law.

Join us as we innovate to Make Possible a Better Future!