Customer Engineer IV- Northern Ireland in Derry, Londonderry

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company.

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go.

As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Additionally, you will coordinate and communicate directly with customers to ensure smooth operations and exceptional service.

Applied Materials UK employees support local installations of Applied semiconductor equipment with maintenance and advanced support services. We also engage in continued market development activities, provide important business services for many of Applied’s European operations and participate on behalf of the company in the expansion and vitality of pan-European research and business organizations.

We are currently looking for an experienced Field Service Engineer to join our team. This role will be to support our customer in Derry/Londonderry but may occasionally require travel to other customers in UK and Europe.

Key Responsibilities

• You will be responsible for completing quality repairs and actively responding to fab issues by communicating with other engineers and participating in escalation conference calls.
• You will have the opportunity to initiate or participate in projects to drive down costs or increase uptime. In addition to this you will carry out action plans and report findings.
• You will be required to follow checklists and procedures and ensure correct procedures and schematics are available prior to performing work.
• You will perform retrofits on equipment and assist in process issues.
• You will be expected to assume responsibility for full customer satisfaction assuring excellent relations. Demonstrating strong interest and knowledge of the customer’s business is important. This is achieved by building and maintaining customer satisfaction through clear, consistent communication and the sharing of collective knowledge.
• You will comply with all safety procedures and consistently demonstrate safety as a value.

We are looking for someone who:

• Is skilled in a range of semiconductor processes, procedures, systems and tool sets to carry out assigned tasks.
• Uses knowledge of how the team integrates with others to accomplish the team objectives.
• Builds and maintains customer satisfaction through clear, consistent communication and the sharing of collective knowledge.
• Provides informal guidance and support to more junior team members.
• Provides solutions to problems in situations that are atypical or infrequently occurring based on practice and existing precedents or procedures.
• Has experience of IT Systems (e.g. Microsoft Office Products).
• Is flexible to travel to UK or European customer sites when required (~20% of time, depending on overall activity requirements).

What Applied Materials UK can offer you?

• We offer a very competitive compensation package including: Generous salary, Bonus Plan, An opportunity to join a private medical health plan, Participation in the Employee Stock Purchase Plan, (subject to plan rules), Generous vacation entitlement, increasing with service, Auto-enrollment into a Defined Contribution Pension Plan, with tiered contribution options.
• We also offer: The tools you will need to work remotely, On the job training, as well as many learning and development opportunities, through online and classroom courses.

Education: Bachelor's Degree

Years of Experience: 7 - 10 Years

Travel: Yes, 20% of the Time

Additional Information: Time Type: Full time, Employee Type: Assignee / Regular, Travel: Yes, 20% of the Time, Relocation Eligible: Yes

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.