Butternut Box is seeking an experienced people leader to head the UK & Ireland Customer Love team in a hybrid role based in London, with three days per week at our White City box office and occasional travel. You will drive customer excellence, oversee a team of capable leaders, set goals, track KPI's, and present plans to senior stakeholders.
You'll champion quality standards, improve CSAT, QA, wait times, and use Intercom, Dixa, Zendesk, and AI tools to deliver outstanding service.
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Senior Customer Love Manager — Hybrid, Equity & Impact in London employer: Applied Labs
ComplyAdvantage is an exceptional employer that fosters a dynamic and innovative work culture, particularly for those in the VP, AI-Driven Customer Experience & Services role. With a strong emphasis on employee growth and development, team members are encouraged to leverage cutting-edge AI technologies to enhance customer outcomes while collaborating with executive leadership in a supportive environment. Located in a vibrant multi-regional setting, employees benefit from diverse perspectives and opportunities to make a meaningful impact on the company's global expansion.
