At a Glance
- Tasks: Design and build AI-powered automations to enhance marketing operations.
- Company: Playlist, a leader in connecting people with inspiring fitness and wellness experiences.
- Benefits: Competitive salary, diverse work culture, and opportunities for personal growth.
- Other info: Diverse team environment encouraging applicants from all backgrounds.
- Why this job: Join us to reshape technology's role in fostering real-world connections.
- Qualifications: 2+ years in operations, fluency in SQL, and experience with AI automations.
The predicted salary is between 50000 - 70000 £ per year.
At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.
ClassPass offers thousands of fitness and wellness experiences worldwide, helping people lead active, balanced lifestyles. Our platform makes discovering and enjoying activities simple, personalized, and joyful—whether it's fitness classes, self-care sessions, a healthy lunch, or a new adventure. Join us in shaping healthier, more vibrant communities around the globe.
Who we are: ClassPass’ Marketing Technology team is looking for a MarTech Program Manager to serve as the systems backbone of our MarTech org. You’ll step into a complex, evolving technical environment, quickly understand what’s happening end to end, and rebuild what’s needed into clean, scalable systems you’ll own over time.
The core loop of this role is build, maintain, and improve: you’ll design AI-powered automations and backend workflows that support some of our most operationally complex marketing functions, stay close to what you’ve built, and make smart calls when edge cases show up without a playbook.
- Design and build AI-powered automations, internal tooling, and workflows using Claude and Claude Code to reduce manual effort and surface insights from large datasets.
- Own automations end to end, including monitoring system behavior, debugging issues, handling edge cases, and making judgment calls when things break.
- Untangle MarTech tech debt by mapping current-state systems, identifying root causes, and rebuilding workflows to be cleaner and more scalable.
- Turn ambiguous problems into clear paths forward by asking sharp questions, defining scope, and presenting well-reasoned options.
- Partner across marketing and technical teams to keep backend systems reliable, understandable, and ready to evolve as priorities shift.
- Build infrastructure that’s robust (handles edge cases), documented (others can follow it), and flexible (supports iteration without rework).
- Dig into data to validate system performance, spot patterns, and support decision-making using SQL and structured investigation.
Experience You'll Bring:
- 2+ years of experience in Revenue Operations, Business Operations, or a technically oriented operations role where you built and owned systems (not just managed them).
- Fluency in SQL, including the ability to navigate and interrogate large, complex datasets independently.
- Hands-on experience building and maintaining AI-powered automations or workflows using APIs, LLMs, and/or no-code or low-code tools.
- Strong systems thinking, including comfort questioning why something is set up a certain way and what might break if it changes.
- Ability to operate without a playbook, diagnosing and resolving novel technical problems independently.
- End-to-end ownership mindset, including post-launch monitoring, debugging, and continuous improvement.
- Experience owning complex cross-functional work end to end, including scope definition, timelines, stakeholder communication, and rapid ramp-up in unfamiliar areas.
Nice to have: hands-on experience with CRM platforms such as HubSpot or Braze, and automation tools such as n8n.
Have we piqued your curiosity? Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.
The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
MarTech Systems & Automation Manager employer: Applied Labs, Inc.
At Playlist, we pride ourselves on fostering a vibrant work culture that champions innovation and collaboration. As a MarTech Systems & Automation Manager, you'll have the opportunity to shape cutting-edge technology solutions while enjoying a supportive environment that prioritises employee growth and well-being. With a commitment to diversity and inclusion, we empower our team members to explore their potential and contribute to building healthier communities worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land MarTech Systems & Automation Manager
✨Tip Number 1
Network like a pro! Reach out to folks in the MarTech space, especially those at Playlist or similar companies. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Show off your skills! If you've built any cool automations or workflows, create a portfolio or a case study. This will help us see your hands-on experience and how you tackle complex problems.
✨Tip Number 3
Prepare for the interview by diving deep into SQL and AI-powered tools. Brush up on your knowledge and be ready to discuss how you've used these in past roles. We love seeing candidates who can think on their feet!
✨Tip Number 4
Don't hesitate to apply through our website! Even if you're unsure about being the perfect fit, we value diverse backgrounds and experiences. Your unique perspective could be just what we're looking for!
We think you need these skills to ace MarTech Systems & Automation Manager
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for the role! In your application, share why you're excited about the MarTech space and how you connect with our mission of fostering meaningful experiences. A little passion goes a long way!
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience. We want to see how your skills in building and owning systems align with what we're looking for. Don’t just send a generic application!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language to describe your past experiences and achievements. We appreciate brevity and clarity—no need for fluff!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy—just a few clicks!
How to prepare for a job interview at Applied Labs, Inc.
✨Know Your Tech Inside Out
Make sure you’re well-versed in the MarTech tools and systems mentioned in the job description. Brush up on your SQL skills and be ready to discuss how you've built and owned systems in previous roles. This will show that you can hit the ground running!
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled ambiguous problems in the past. Think about specific situations where you had to diagnose and resolve technical issues without a playbook. This will demonstrate your ability to think critically and adapt in a fast-paced environment.
✨Communicate Clearly and Confidently
Practice articulating your thoughts on complex topics, especially around system design and automation. Being able to explain your ideas clearly to both technical and non-technical stakeholders is crucial for this role, so don’t shy away from showcasing your communication skills.
✨Emphasise Collaboration
Since this role involves partnering across teams, be prepared to discuss your experience working with cross-functional teams. Highlight instances where you’ve successfully collaborated with marketing and technical teams to achieve common goals, as this will show you’re a team player who can bridge gaps.
