At a Glance
- Tasks: Design and build AI-powered automations to enhance marketing operations.
- Company: Join Playlist, a leader in connecting people with inspiring fitness and wellness experiences.
- Benefits: Competitive salary, diverse team, and opportunities for personal growth.
- Other info: Diverse workplace that values unique perspectives and encourages all to apply.
- Why this job: Make a real impact by reshaping technology for meaningful connections.
- Qualifications: 2+ years in operations, strong SQL skills, and experience with AI automations.
The predicted salary is between 50000 - 70000 £ per year.
At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.
ClassPass offers thousands of fitness and wellness experiences worldwide, helping people lead active, balanced lifestyles. Our platform makes discovering and enjoying activities simple, personalized, and joyful—whether it's fitness classes, self-care sessions, a healthy lunch, or a new adventure. Join us in shaping healthier, more vibrant communities around the globe.
Who we are: ClassPass’ Marketing Technology team is looking for a MarTech Program Manager to serve as the systems backbone of our MarTech org. You’ll step into a complex, evolving technical environment, quickly understand what’s happening end to end, and rebuild what’s needed into clean, scalable systems you’ll own over time.
The core loop of this role is build, maintain, and improve: you’ll design AI-powered automations and backend workflows that support some of our most operationally complex marketing functions, stay close to what you’ve built, and make smart calls when edge cases show up without a playbook.
- Design and build AI-powered automations, internal tooling, and workflows using Claude and Claude Code to reduce manual effort and surface insights from large datasets.
- Own automations end to end, including monitoring system behavior, debugging issues, handling edge cases, and making judgment calls when things break.
- Untangle MarTech tech debt by mapping current-state systems, identifying root causes, and rebuilding workflows to be cleaner and more scalable.
- Turn ambiguous problems into clear paths forward by asking sharp questions, defining scope, and presenting well-reasoned options.
- Partner across marketing and technical teams to keep backend systems reliable, understandable, and ready to evolve as priorities shift.
- Build infrastructure that’s robust (handles edge cases), documented (others can follow it), and flexible (supports iteration without rework).
- Dig into data to validate system performance, spot patterns, and support decision-making using SQL and structured investigation.
Experience You'll Bring:
- 2+ years of experience in Revenue Operations, Business Operations, or a technically oriented operations role where you built and owned systems (not just managed them).
- Fluency in SQL, including the ability to navigate and interrogate large, complex datasets independently.
- Hands‑on experience building and maintaining AI‑powered automations or workflows using APIs, LLMs, and/or no‑code or low‑code tools.
- Strong systems thinking, including comfort questioning why something is set up a certain way and what might break if it changes.
- Ability to operate without a playbook, diagnosing and resolving novel technical problems independently.
- End‑to‑end ownership mindset, including post‑launch monitoring, debugging, and continuous improvement.
- Experience owning complex cross‑functional work end to end, including scope definition, timelines, stakeholder communication, and rapid ramp‑up in unfamiliar areas.
Nice to have: hands‑on experience with CRM platforms such as HubSpot or Braze, and automation tools such as n8n.
Have we piqued your curiosity? Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.
The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
Marketing Automation Manager (Claude, AI) employer: Applied Labs, Inc.
At Playlist, we pride ourselves on fostering a vibrant work culture that champions innovation and collaboration. As a Marketing Automation Manager, you'll be part of a dynamic team dedicated to reshaping technology's role in enhancing real-world connections, with ample opportunities for professional growth and development. Our commitment to diversity and inclusion ensures that every voice is heard, making Playlist an exceptional employer for those looking to make a meaningful impact in the fitness and wellness industry.
StudySmarter Expert Advice🤫
We think this is how you could land Marketing Automation Manager (Claude, AI)
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend events, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your expertise in marketing automation. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for interviews by researching the company and its culture. Understand their mission and values, and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets them.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love hearing from passionate candidates who are excited about reshaping technology and making real-world connections.
We think you need these skills to ace Marketing Automation Manager (Claude, AI)
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about reshaping technology and fostering meaningful connections. Share why this role at Playlist speaks to you personally.
Tailor Your Experience:Make sure to highlight your relevant experience in Revenue Operations or Business Operations. We’re looking for someone who can own systems, so give us examples of how you've built and maintained workflows in the past. Specifics are key!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your skills and experiences are easy to understand. This will help us see how you can fit into our team seamlessly.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Applied Labs, Inc.
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technical aspects of the role. Brush up on your SQL skills and be ready to discuss how you've built and maintained AI-powered automations or workflows. Being able to talk about specific projects where you’ve tackled complex datasets will show you’re the right fit.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've turned ambiguous problems into clear solutions. Think about times when you had to operate without a playbook and how you diagnosed and resolved issues independently. This will demonstrate your systems thinking and ability to adapt.
✨Communicate Cross-Functionally
Since this role involves partnering across marketing and technical teams, practice articulating how you’ve successfully communicated with different stakeholders in past projects. Highlight your experience in managing complex cross-functional work and how you kept everyone aligned.
✨Emphasise Continuous Improvement
Be ready to discuss how you approach post-launch monitoring and continuous improvement. Share specific examples of how you’ve iterated on systems or processes based on performance data. This shows that you’re not just about building but also about refining and enhancing.
