Account Project Manager

We’re in the business of helping millions of people make better decisions. Applied Information Group is an award-winning, multi-disciplinary wayfinding design consultancy. We help businesses and public agencies improve the experience and understanding of spaces for their customers and citizens. We work internationally for blue chip clients providing a unique set of skills specialising in planning and designing information systems for navigating and enjoying buildings, campuses, transit networks and cities.

About the role

Summary of key requirements:

• PM Middle East projects
• Experienced with complex project lifecycles
• Familiar with document control processes
• Proactive self-starter
• Willing and able to travel

Working at Applied means operating in a fast-paced environment where you will be the commercial bridge between our client’s strategic goals and our studio’s creative output. You are ready to act as the anchor for your accounts, responsible for both commercial success and operational delivery. You will balance proactive client relationship management with the meticulous governance required to keep projects on track, maintaining roadmaps, tracking budgets, and ensuring clear internal and external communication.

Key Tasks

• Own the project lifecycle: End-to-end delivery of client projects. Alongside the Project Lead and Creative Director, ensure your projects meet our standards for Quality, Efficiency and Budget.
• Govern project health: Ensure commercial visibility through proactive roadmap tracking, budget management, and clear internal/external communication.
• Cultivate client partnerships: Alongside the Creative Director and Project Lead, act as an anchor for your clients, building trust that enables Applied to navigate project detours and anticipate future needs.
• Cultivate commercial growth: Translate client insights into tangible account expansion and profitable new scopes of work.
• Maintain financial control: Ensure the commercial pulse of your accounts remains healthy through diligent revenue forecasting and transparent budget reporting.

Responsibilities

• Project management & delivery: Lead the day-to-day project management across multiple workstreams. You will be responsible for orchestrating internal teams, maintaining project dashboards, and keeping the project roadmap on track to ensure all milestones and deadlines are met.
• Account ownership: You understand the importance of developing a strong end-to-end client relationship on your accounts. From onboarding to project completion, you will work with the Project Lead and Creative Director to ensure a consistently high level of service, while collaborating on opportunities to deepen client partnerships.
• Commercial operations & financials: Oversee the commercial health of your accounts through rigorous budget tracking, revenue forecasting, and subcontractor coordination. Coordinate with the business to communicate project revenue forecasts, performance reports, working with our finance team to issue invoices.
• Business development support: You support the development of new scopes for your client accounts and collaborate closely with the Business Development team on proposals and prospecting.

Requirements

• Project Management Experience in a Commercial Environment: 5-7 years of experience in a client-facing or delivery management role within an urban design, engineering, architectural, or creative consultancy.
• Take ownership of project commercials, revenue forecasting, and project governance.
• Gulf project experience is vital.
• Operational Systems: Developing and maintaining project roadmaps (Gantt charts), defining milestones with cross-functional team members, tracking progress, issuing precise meeting minutes, and managing risk logs.
• Commercial Acumen: Proven ability to manage account budgets, forecast revenue, and identify opportunities for scope growth.
• Strategic Client Partnership: A track record of managing client expectations, anticipating their needs, and navigating project risks and detours with confidence.
• Communication: Proven ability to maintain clear communication between clients, team members, and business support teams.
• Collaborative: A proactive, problem-solving mindset.
• Tools: Proficient in Google’s G-Suite, project management software (Click-up or equivalent), CRMs, and video conferencing.

Desirable skills

• Wayfinding experience: Experience in wayfinding, spatial design, active travel or related fields.
• Global experience: Experience working with a globally dispersed team.
• Travel: Able and willing to travel occasionally worldwide.

Who we are looking for

We will select applicants based on merit including relevant experience, skills, and interest in the role. We are a company that is fully committed to advancing people and society and looking after the planet. Applied is B Corp certified. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.

Benefits

• Health benefits for employee and family
• Pension plan and contribution
• 'Discretionary' profit share payments
• 23 days PTO, plus public holidays.
• Additional PTO for length of service.
• Flexibility for Hybrid working.
• Annual Personal training budget
• Paid volunteering day
• Regular company social events

How to apply

To apply for this role please email your resume with a short introductory letter explaining your interest to jobs@appliedinformation.group. Please state in the subject line the position applied for: Account & Project manager.