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For Companies At a Glance
- Tasks: Lead security operations and manage incident responses to protect clients' systems.
- Company: Join NTT DATA, a global leader in security services with a commitment to innovation and community.
- Benefits: Enjoy flexible work options, continuous learning opportunities, and a supportive work environment.
- Why this job: Be part of a dynamic team shaping client transformations while making a real-world impact.
- Qualifications: 10+ years in security service delivery; strong communication and crisis management skills required.
- Other info: We promote diversity and inclusion, offering guaranteed interviews for applicants with disabilities.
The predicted salary is between 43200 - 72000 £ per year.
The team you\’ll be working with:
Technical Security Service Delivery Manager
We are currently recruiting for a dynamic Technical Security Service Delivery manager to join our growing Security Operations Centre business.
About Us
NTT DATA is one of the world’s largest Global Security services providers with over 7500 Security SMEs and Integration partner to many of the worlds most recognised Security Technology providers. We strive to hire exceptional, innovative, and passionate individuals who want to grow with us. In a constantly changing world, we work together with our people, clients and communities to enable them to fulfil their potential to do great things. We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure.
This is a great opportunity for you to play a pivotal role in helping to shape our client’s transformation journeys.
What you\’ll be doing:
What you’ll be doing;
Using your background in SOC Service Delivery background and experience, you will:
- Act as a bridge between the Customer and the Operational Delivery Teams
- Act as a primary escalation point of contact to the customer
- Coordinate the Security Operations, Incident Response Teams and other technical resources needed to troubleshoot major incidents to determine the affected/vulnerable systems, affected/vulnerable users
- Identify any business areas impacted and coordinate communications with all relevant stakeholders as per Major Incident Management process.
- Coordinate the remediation and containment activities as advised by either the NTT DATA SOC or Incident Response Team.
- Oversee, support, and manage through to completion the investigative and remediation activities in conjunction with relevant support teams.
- Coordinate post incident investigation with relevant teams or third parties and document the appropriate report to be provided to the customer
- Provide support and guidance to NTT DATA Delivery Teams and ensure compliance with the agreed Service Level Agreements (SLAs), quality standards, and client expectations.
- Document and present to the customer the weekly and/or monthly service review reports.
- Support Senior Service Delivery Manager in review of any service delivery processes and workflows, identifying areas for optimization and implementing best practices.
- Co-ordinate the running and reporting of a risk-based vulnerabilities management including:
- Scanning systems, networks, and applications to detect potential security weaknesses.
- Prioritize vulnerabilities based on their risk level, potential impact, and the criticality of the affected assets, ensuring that high-risk vulnerabilities are addressed first.
- Work with the Customer Business Owners to ensure they fully understand the risks, and can effectively coordinate the recommended remediation
- Oversee the upkeeping of the intrusion detection system (IDS) and intrusion prevention system (IPS) signatures for customer’s security gateways and Firewalls.
What experience you\’ll bring:
What you’ll bring;
It starts with amazing people, challenging projects and a work environment that supports the creation of tangible solutions that make an impact. You will need to have a broad experience of security service delivery management and have evidence of experience in a number of the following fields of expertise:
- At least 10 years of experience in providing technical support and advice for a Security Operations Centre
- Demonstrate in-depth knowledge of Security incident Management and Security Operations.
- Excellent communication and client relationship skills to interface with clients, stakeholders, and senior leadership.
- At least 5 years’ experience in providing Vulnerability Management Services
- Demonstrable experience and knowledge in supporting and managing IDS & IPS technologies
- Significant experience and ability to manage and lead in crisis situations, ensuring a swift and effective response.
- Demonstrable experience in leading and coordinating diverse teams effectively.
- A valid right to work in the UK.
- Have held UK SC clearance or be eligible for obtaining UK SC clearance.
- Excellent English writing skills for technical documents and improving processes (such as policies and reports).
- Outstanding English verbal communication skills with the ability to explain things in a clear and non-technical way.
- Strong attention to detail and the ability to deliver high quality work.
- A relevant and recognised professional Security / Risk / Compliance certification supporting the role, such as CISSP, CICM, GCIH, etc.
Who we are:
We’re a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.
Our inclusive work environment prioritises mutual respect, accountability, andcontinuous learning for all our people. This approach fosters collaboration, well-being,growth, and agility, leading to a more diverse, innovative, and competitiveorganisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women’s Business Network,Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network.
For more information on Diversity, Equity and Inclusion please click here:Creating Inclusion Together at NTT DATA UK | NTT DATA
what we\’ll offer you:
We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.
You can find more information about NTT DATA UK & Ireland here:https://uk.nttdata.com/
We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer – we arecommitted to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know.Join us in building a truly diverse and empowered team.
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Security Service Delivery Manager employer: Applicable Limited
Contact Detail:
Applicable Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Service Delivery Manager
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in security operations. Being knowledgeable about current threats and solutions will not only boost your confidence but also impress the interviewers at StudySmarter.
✨Tip Number 2
Network with professionals in the security field, especially those who have experience in Security Operations Centres. Engaging with industry peers can provide valuable insights and potentially lead to referrals for the position.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences where you successfully managed incidents or led teams during crises. This will demonstrate your capability to handle the responsibilities outlined in the job description.
✨Tip Number 4
Showcase your communication skills by practising how to explain complex security concepts in simple terms. This is crucial for the role, as you'll need to liaise with clients and stakeholders effectively.
We think you need these skills to ace Security Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in security service delivery management. Emphasise your background in Security Operations Centres and any specific technologies or methodologies you have worked with.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific projects or experiences that align with the job description, particularly your ability to manage incidents and coordinate teams.
Highlight Communication Skills: Since excellent communication is crucial for this role, provide examples in your application of how you've effectively communicated with clients and stakeholders in past positions. This could include managing crisis situations or presenting reports.
Showcase Certifications: List any relevant certifications such as CISSP or GCIH prominently in your application. These credentials can set you apart and demonstrate your commitment to the field of security and risk management.
How to prepare for a job interview at Applicable Limited
✨Showcase Your Technical Expertise
Make sure to highlight your extensive experience in Security Operations Centres and your knowledge of incident management. Be prepared to discuss specific scenarios where you've successfully managed incidents or vulnerabilities.
✨Demonstrate Communication Skills
Since the role involves acting as a bridge between customers and operational teams, practice explaining complex technical concepts in simple terms. This will show your ability to communicate effectively with both technical and non-technical stakeholders.
✨Prepare for Crisis Management Questions
Expect questions about how you handle crisis situations. Prepare examples that demonstrate your leadership skills and your ability to coordinate diverse teams under pressure.
✨Familiarise Yourself with Their Values
Research NTT DATA's commitment to diversity, equity, and inclusion. Be ready to discuss how you can contribute to their inclusive work environment and align with their values during your interview.
