Salesforce AI Specialist

The team you will be working with: As part of our continuous growth, we are seeking a Salesforce Einstein AI Specialist to join our Salesforce Practice. This role is crucial for driving AI-powered innovations with Einstein, enabling intelligent decision-making, and delivering advanced AI solutions that bring significant value to our enterprise clients.

What you will be doing:

• Act as the Subject Matter Expert (SME) for Salesforce AI solutions, including Predictive AI, Generative AI, and Agentforce, offering expert guidance on AI capabilities, use cases, governance, cost and risk management.
• Collaborate with Salesforce product teams and domain specialists to identify opportunities for growth and innovation, leveraging AI and machine learning to enhance business outcomes.
• Lead the design, development, and deployment of Salesforce AI solutions that align with clients' business objectives and technical requirements.
• Architect and integrate AI models using Salesforce Agent Builder, Model Builder, and other AI tools to optimize customer interactions, automate processes, and deliver predictive insights.
• Incorporate AI-powered features across Salesforce products and external systems to enable seamless automation and intelligent decision-making.
• Provide technical leadership throughout the AI solution lifecycle, from initial requirements gathering to final solution deployment, while minimizing risk and ensuring adherence to ethical AI practices.
• Conduct AI-focused training sessions and workshops to enhance the skills of team members and promote knowledge sharing within the organization.
• Stay current with industry trends and advancements in Salesforce AI capabilities to continually drive innovation and best practices in AI-driven solutions.

What experience you will bring:

• Proven experience as a Salesforce Einstein AI Specialist, with a deep understanding of Salesforce Einstein AI, Einstein Trust Layer, Copilot, Agentforce, and other AI capabilities in the Salesforce ecosystem.
• Hands-on experience with at least two end-to-end Salesforce AI implementations, including work with Prompt Builder, and out-of-the-box Generative AI and Predictive AI features.
• Strong knowledge of AI and machine learning concepts, including large language models, natural language processing (NLP), predictive analytics, and generative AI.
• Salesforce AI Associate and Salesforce AI Specialist certifications are highly desirable.
• Expertise in AI-driven solution design, including data preparation, prompt configuration, model selection, and evaluation techniques.
• Familiarity with cloud-based AI platforms, such as OpenAI, AWS Sagemaker, Azure OpenAI, Claude or Google Vertex.
• Experience integrating Salesforce with external AI models through APIs.
• Exceptional communication skills, with the ability to explain complex AI concepts to non-technical stakeholders in simple terms.
• Ability to thrive in a fast-paced, collaborative environment, with a focus on delivering high-quality, AI-powered solutions.

Who we are: We’re a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects. Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organization. We are also proud to share that we have a range of Inclusion Networks such as: the Women’s Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network.

What we will offer you: We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options. We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a Disability Confident Committed Employer - we want to see every candidate performing at their best throughout the job application and interview process, if you require any reasonable adjustments during the recruitment process, please let us know and we look forward to hearing from you.