Network Engineer

The team you will be working with: This role is expected to provide BAU operational support across a wide range of customer network infrastructure, including health checks and reporting in parallel with managing incidents, problems, requests and changes in line with ITIL best practice and ensuring that SLAs are maintained.

What you will be doing:

• Managing incidents and problems appropriately within agreed service levels.
• Performing technical root cause analysis on reoccurring incidents or major incidents.
• Assisting engagement with projects to ensure designs of technical solutions are in line with the requirements of the customer.
• Ensuring that customer environments adhere to established standards and frameworks, meeting any compliance requirements at all times.
• Ensuring technical documentation is completed and updated to professional standards.
• Proactive management of customer environments, identifying potential improvements to deliver increased stability, availability and performance.
• Input into the development of infrastructure roadmaps, customer proposals, impact assessments and statements of work for the delivery of further solutions.
• Contributing to delivering technical excellence across the wider Network team.
• Delivery of project-related tasks such as the installation and configuration of new equipment.
• Input into the design and implementation of new infrastructure platforms, including the creation of associated documentation (HLD / LLD, support documentation etc.).

What experience you will bring:

• An excellent understanding and practical knowledge of multiple technical subject areas, supported by current multi-vendor certifications at an associate/professional level.
• In-depth experience deploying and managing functional networks (LAN, WLAN, WAN, VPN).
• In-depth experience of configuring, installing and maintenance of networking hardware - routers, switches, firewalls and other network devices.
• In-depth understanding of communication protocols (mainly TCP/IP).
• In-depth experience of the following Layer 2, Layer 3 technologies: BGP, OSPF, EIGRP, VRF, DNS, DHCP, NAT, Spanning-Tree.
• In-depth experience in management of Advanced Threat Protection features like Antivirus, IPS, Antispyware, Vulnerability protection, URL filtering, and file blocking in addition to firewall rules.
• A working knowledge of the following network platforms – Cisco ISE, Cisco Firepower, Cisco ASA, Cisco Routers, Cisco Switches, Cisco Wireless Controller, HPE Aruba Switches, FortiGate Firewall, Palo Alto Firewall, Checkpoint Firewall.
• Experience with network diagnostic, monitoring and analysis tools (e.g. Solarwinds, ManageEngine, DNAC).
• Hands-on experience with copper and fibre cabling.
• Solid understanding of network operating systems (Cisco IOS, Cisco IOS-XE, Cisco NX-OS, Aruba OS, FortiOS, etc).
• Ability to troubleshoot complex, technical, multi-site and multi-disciplinary problems and incidents.
• Experience working in a team-oriented, collaborative environment including virtual / remote working.
• Experience of working within the ITIL framework.
• Ability to mentor team members on technical issues.
• A working knowledge of coding languages for scripting/automation (e.g. Python, Perl) would be beneficial.
• Experience within a multi-client or solution provider would be beneficial.

Who we are: We’re a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects. Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation.

What we will offer you: We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.