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For Companies At a Glance
- Tasks: Support clients with hardware and software setup, maintenance, and troubleshooting.
- Company: Join NTT DATA, a leader in tech innovation and diversity.
- Benefits: Enjoy hybrid working, career growth opportunities, and a supportive team culture.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: High school diploma required; relevant IT certifications preferred.
- Other info: We value diversity and are an Equal Opportunity Employer.
The predicted salary is between 28800 - 43200 £ per year.
Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can continue to grow, belong, and thrive.
Your career here is about believing in yourself and seizing new opportunities and challenges. It’s about expanding your skills and expertise in your current role and preparing yourself for future advancements. That’s why we encourage you to take every opportunity to further your career within our great global team.
Grow Your Career with NTT DATA
The Senior Services Technician has the required demonstrated experience and is responsible for the basic equipment setup and configuration of associated software at client sites.
They collaborate and work closely with the engineering team to provide install and break/fix functions for clients and may also install and test both new software and/or hardware.
The Senior Services Technician is required to maintain both servers and/or network hardware and will also diagnose and troubleshoot hardware failures and provide technical support, escalating unresolved issues when appropriate.
The Senior Services Technician provides telephonic, remote, and on-site support to clients.
What you\’ll be doing
Key Responsibilities:
- Provides support when problems arise and maintains a log and/or list of all the required repairs.
- Carries out routine server and/or network maintenance tasks in Data Centers.
- Does setup and maintenance of backup systems for desktops and file servers.
- Engages with clients and may assist with software and hardware installation and break/fix function at moderate levels of complexity.
- Ensures the operational hardware and the associated software are installed on client sites, under the supervision and guidance of more senior colleagues.
- Tests installations and assist with fixing performance issues of installed software, escalating problems where applicable.
- Contributes to client engagement and the success of the team by working with the team to ensure a quality solution for the client.
- Proactively monitors the ITSM queues.
- Accountable for quality and timelines of own deliverables, normally receiving little instruction on daily work with general instructions given on newly introduced assignments.
- Performs any other related task as required.
Knowledge and Attributes:
- Displays good interpersonal skills.
- Good verbal and written communication skills.
- Good problem-solving skills.
- Ability to take initiative and complete tasks on time within very little daily instruction.
- Ability to work as part of a team and communicate and work across different cultures and social groups.
- Ability to place the client at the forefront of all interactions, understanding their requirements and creating a positive client experience.
- Ability to adapt to different requirements/scenarios.
- Relevant Active Directory knowledge (moving of user/computers accounts between OUs/disabling computers).
Academic Qualifications and Certifications:
- High school diploma or equivalent qualification.
- Relevant vendor and product certification together with the required vocational training completed preferred.
- A+ certification is beneficial, but not crucial.
Required Experience:
- Demonstrable related experience grained within a similar IT environment.
- Demonstrable related experience with the relevant operating systems on server platforms.
Required Languages:
- English: Professional
- French: Professional
Workplace type:
Hybrid Working
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today
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Datacenter Technician employer: Applicable Limited
Contact Detail:
Applicable Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Datacenter Technician
✨Tip Number 1
Familiarise yourself with the specific technologies and tools mentioned in the job description. Understanding the basics of server maintenance, network hardware, and backup systems will give you a solid foundation to discuss during your interview.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past experiences where you've successfully diagnosed and resolved technical issues. This will demonstrate your ability to handle the responsibilities of a Datacenter Technician effectively.
✨Tip Number 3
Engage with current employees on platforms like LinkedIn to gain insights into the company culture and expectations. This can help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Prepare to discuss your experience with client engagement and how you prioritise customer satisfaction. Highlighting your interpersonal skills and ability to adapt to different scenarios will resonate well with the company's values.
We think you need these skills to ace Datacenter Technician
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Datacenter Technician at NTT DATA. Familiarise yourself with the key tasks mentioned in the job description, such as equipment setup, troubleshooting, and client engagement.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your technical expertise, problem-solving abilities, and any experience you have in similar IT environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your commitment to providing excellent client support. Mention specific examples from your past experiences that demonstrate your ability to handle the responsibilities outlined in the job description.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a technical role.
How to prepare for a job interview at Applicable Limited
✨Showcase Your Technical Skills
As a Datacenter Technician, it's crucial to demonstrate your technical expertise during the interview. Be prepared to discuss your experience with server and network maintenance, as well as any relevant certifications like A+. Highlight specific examples of how you've successfully diagnosed and resolved hardware issues in previous roles.
✨Emphasise Problem-Solving Abilities
NTT DATA values good problem-solving skills, so be ready to share instances where you've tackled complex technical challenges. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing how you approached the problem and what the outcome was.
✨Demonstrate Interpersonal Skills
Since the role involves client engagement, it's important to exhibit strong interpersonal skills. Prepare to discuss how you've effectively communicated with clients or team members in the past, especially in high-pressure situations. This will show that you can maintain a positive client experience.
✨Research NTT DATA's Culture
Understanding NTT DATA's commitment to diversity and inclusion can give you an edge in the interview. Familiarise yourself with their values and be ready to discuss how you align with their culture. This shows that you're not just interested in the job, but also in being part of their team.
