Bristol Office with hybrid working | Full-Time | Fixed term contract until 31 December 2027 (with the potential for the role to become permanent)
Working hours : Monday – Friday 9:00am to 5:30pm first 2 weeks then you will participate with the shift rota – typically 4 days on 4 days off, 12-hour shifts. One month, days (09:30 – 21:30) one month, nights (21:30 – 09:30).
Provisional Start Date: November 2026
About Us
Working with world-leading telco and systems integrator organisations, Applicable support the specific business transformation objectives of our customers with our Microsoft M365 and UC expertise.
Enabling successful transitions to Microsoft cloud including UC and collaboration solutions and services is at the core of what we do. More than 20 years’ specialist experience enables us to ensure that these solutions are successfully delivered on time and on budget.
The job doesn’t stop at deployment, however. We continue to provide specialist ongoing support to our clients in life to make sure that all users enjoy a great UC and M365 experience. We blend into our customer’s service delivery team as a specialist team and continue to act as a trusted advisor in all things M365, UC, telephony and collaboration.
Please visit our website to find out more about what we do and who we are Homepage - Applicable.
What You’ll Do
As a Managed Service Engineer (L1) (Service Desk Analyst) reporting to the Service Operations Manager, you'll provide first-line support for incident management, request fulfilment and access management, to maintain agreed operational service.
Managing all incidents and requests from initial contact through to resolution in line with SLAs and KPIs, you'll log all contact through the service management tool.
A reliable team player who works well under pressure, you will have the ability to adapt rapidly to change, your well-developed problem-solving skills are enhanced by your ability in handling complex relationships with both internal and external stakeholders.
To view the full job description, please click here.
Why Join Us?
- Supportive team culture with a focus on learning and development.
- Great employee benefits which include:-
25 days holiday (plus bank holidays)
Company pension
Income Protection
Health Cash Plan
Death in Service (4 x salary)
Training & Development
Employee discounts
Volunteer Day
Please note you must have the Right to Work in UK for this role, unfortunately at this time we do not offer visa sponsorship.
NO AGENCIES PLEASE
