TSA Analyst

Overview

Job Title: Transition Services Analyst

Location: Kent

Contract: 6 months renewable

About the Client

The client is a large, complex organisation operating within a regulated environment and currently undergoing a period of transition. The business places a strong emphasis on governance, financial control, and service performance oversight, working across multiple internal and external stakeholders to ensure compliant and well-managed service exits.

About the Role

The Transition Services Analyst supports the effective management of Transition Service Agreements by maintaining governance processes, service performance reporting, and exit tracking activities. The role works closely with Finance, PMO, and Service Owners to ensure services operate in line with contractual and governance requirements throughout the transition lifecycle.

You will be responsible for maintaining TSA governance artefacts, including service logs, issue trackers, RAID and escalation logs, and performance dashboards. The role includes supporting governance forums, coordinating meetings, preparing materials, issuing minutes, and tracking actions. You will prepare regular service performance reports, provide ad-hoc analysis, and manage TSA-related communications.

A key part of the role involves financial and billing support. You will assist with monthly TSA invoicing, raise sales orders for fixed, variable, and pass-through charges and ensure accurate data entry and validation within purchase-to-pay systems. You will work with Finance teams to support invoice processing, reconciliation, and cost tracking.

The role also supports cross-functional TSA exit activities, enforcing governance over exit checklists, tracking progress against milestones, and escalating risks or issues where required.

Responsibilities

• Maintain TSA governance artefacts, including service logs, issue trackers, RAID and escalation logs, and performance dashboards.
• Support governance forums, coordinate meetings, prepare materials, issue minutes, and track actions.
• Prepare regular service performance reports, provide ad-hoc analysis, and manage TSA-related communications.
• Provide financial and billing support: assist with monthly TSA invoicing, raise sales orders for fixed, variable, and pass-through charges, and ensure accurate data entry and validation within purchase-to-pay systems.
• Collaborate with Finance teams to support invoice processing, reconciliation, and cost tracking.
• Support cross-functional TSA exit activities, enforce governance over exit checklists, track milestones, and escalate risks or issues as needed.

Qualifications

• Experience in a transition, operational, governance, or finance-support role with a track record of managing structured processes and detailed reporting.
• Strong analytical skills, advanced Excel capability, and experience supporting billing or financial operations, including end-to-end purchase-to-pay workflows.
• Highly organised, detail-focused, and able to manage multiple priorities to tight deadlines.
• Clear communicator with stakeholders across Finance, PMO, and service teams to maintain governance standards.
• Experience in TSA, separation, carve-out, or service transition environments is highly desirable.
• Familiarity with SAP and/or Coupa, project governance frameworks, risk management, and change control processes is a strong advantage.