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- Tasks: Lead strategic client relationships and drive growth through innovative solutions.
- Company: Join Absoft, a people-focused IT consultancy with over 30 years of SAP expertise.
- Benefits: Enjoy a supportive culture, professional development, and a focus on employee well-being.
- Why this job: Make a real impact by mentoring teams and enhancing customer satisfaction.
- Qualifications: Strong leadership skills and experience in client relationship management.
- Other info: Be part of a collaborative environment that values continuous improvement.
The predicted salary is between 43200 - 72000 £ per year.
We’re Absoft, an Applexus Company. A UK-based IT Consultancy with a people-centric and collaborative culture focused on employee well-being, learning and development and creating an excellent place for our people to work. As an SAP Partner with over 30 years’ SAP experience, we provide wall-to-wall SAP advisory, implementation, development and support services. Our mission is to deliver business process solutions of enduring value to our customers, through a combination of technical expertise, best practice and innovation.
A bit about the role: We are introducing a pivotal leadership role to strengthen our ability to deliver exceptional client outcomes and drive strategic growth. You will oversee some of our most important customer relationships, ensuring we maximise value and build long-term partnerships. This role combines commercial acumen with a passion for client success. You will act as a trusted advisor to senior stakeholders, guiding strategic account plans, identifying white space opportunities, and ensuring we deliver solutions that align with our customers’ evolving needs. Beyond client engagement, you will play a critical role in mentoring and developing our Account Management team - helping them unlock growth within their portfolios and fostering a culture of collaboration and continuous improvement. Working closely with internal teams, you will champion initiatives that enhance customer satisfaction, strengthen partnerships, and deliver measurable business impact.
What you’ll be doing: Key Responsibilities will include:
- Own and develop relationships with key strategic accounts, acting as a trusted advisor to senior stakeholders.
- Build and execute multi-year account growth plans aligned with business objectives.
- Identify and close white space opportunities across services and solutions.
- Lead Quarterly Business Reviews (QBRs) and ensure high levels of customer satisfaction.
- Provide effective line management for existing Accounts Team.
- Mentor and coach team members to enhance commercial and relationship management skills.
- Support recruitment, onboarding, and professional development within the team.
- Foster a culture of collaboration, continuous learning, and customer-centricity.
Client Services Director employer: Applexus Technologies (P) Ltd
Contact Detail:
Applexus Technologies (P) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Director
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you showcase why you’re the perfect fit for the Client Services Director role and how you can contribute to their mission.
✨Tip Number 3
Practice your pitch! Be ready to explain your experience and how it relates to the role. Highlight your commercial acumen and client success stories. We want to hear how you’ve built long-term partnerships and driven growth in previous positions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Absoft and contributing to our collaborative culture.
We think you need these skills to ace Client Services Director
Some tips for your application 🫡
Show Your Passion for Client Success: When writing your application, make sure to highlight your passion for client success. We want to see how you've gone above and beyond in previous roles to ensure clients are happy and thriving.
Demonstrate Your Strategic Thinking: Use specific examples to showcase your strategic thinking skills. Talk about how you've developed account growth plans or identified new opportunities in past positions. This will help us see your commercial acumen in action!
Highlight Your Leadership Experience: As a Client Services Director, you'll be mentoring and developing teams. Make sure to include any relevant leadership experience in your application. We love to see how you've fostered collaboration and growth in your teams.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Applexus Technologies (P) Ltd
✨Know Your Client Services Inside Out
Before the interview, dive deep into Absoft's client services and their approach to SAP solutions. Understand their key accounts and think about how you can add value to those relationships. This will show your genuine interest and help you speak confidently about how you can contribute.
✨Showcase Your Leadership Style
As a Client Services Director, your leadership style is crucial. Be prepared to discuss your experience in mentoring and developing teams. Share specific examples of how you've fostered collaboration and continuous improvement in past roles, as this aligns with their culture.
✨Prepare for Strategic Discussions
Expect to engage in conversations about strategic account management and growth plans. Think about how you would identify white space opportunities and drive customer satisfaction. Bring along ideas or frameworks that demonstrate your strategic thinking and commercial acumen.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions that reflect your understanding of the role and the company’s mission. Inquire about their current challenges in client engagement or how they measure success in their partnerships. This shows you're not just interested in the role, but also in their long-term vision.
