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- Tasks: Enhance client experiences and advocate for their needs in a dynamic IT consultancy.
- Company: Join Absoft, a people-centric UK-based IT consultancy with over 30 years of SAP expertise.
- Benefits: Enjoy a supportive culture focused on well-being, learning, and career development.
- Why this job: Make a real impact by optimising client journeys and driving satisfaction initiatives.
- Qualifications: Passion for customer service, strong communication skills, and a detail-oriented mindset.
- Other info: Collaborative environment with opportunities for growth and influence.
The predicted salary is between 36000 - 60000 £ per year.
We’re Absoft, an Applexus Company. A UK-based IT Consultancy with a people-centric and collaborative culture focused on employee well-being, learning and development and creating an excellent place for our people to work. As an SAP Partner with over 30 years’ SAP experience, we provide wall-to-wall SAP advisory, implementation, development and support services. Our mission is to deliver business process solutions of enduring value to our customers, through a combination of technical expertise, best practice and innovation.
A bit about the role: We are introducing a new role to strengthen our commitment to delivering exceptional client experiences. The Client Experience Coordinator will act as the voice of the customer, ensuring every interaction is positive, efficient, and aligned with our commercial objectives. This role combines a passion for customer service with a strategic mindset, focusing on optimising the client journey, advocating for client needs, and driving initiatives that enhance satisfaction and loyalty. You will work closely with internal teams to ensure operational feasibility, maintain strong client relationships, and measure the success of experience-driven strategies.
Key Responsibilities:
- Client Advocacy & Relationship Building: Build strong, trust-based relationships with clients, ensuring their needs are understood and prioritised. Act as a proactive advocate for the client experience across all engagements. Support onboarding and agreement setup processes, ensuring efficiency and clarity for clients.
- Customer Journey & Process Optimisation: Analyse and improve client touchpoints to deliver seamless, high-quality experiences. Provide real-time updates to clients and internal stakeholders when required. Identify recurring issues and share feedback to improve processes and overall client experience.
- Performance Measurement & Reporting: Own and drive CSAT (Customer Satisfaction) scoring and reporting. Maintain client value trackers to demonstrate added value and ROI. Measure and report on the success of CX initiatives to internal stakeholders.
- Cross-Functional Collaboration: Work closely with Client Services and AMS teams to support client-related activities. Collaborate with Sales and other departments to ensure smooth onboarding and service delivery. Stay informed on best practices and trends in customer experience. Identify opportunities for enhancing client satisfaction and retention.
What we want from you:
- Strong passion for customer service and empathy for client needs.
- Excellent communication and presentation skills; clear and confident communicator.
- Commercially savvy with the ability to align CX initiatives to business goals.
- Highly organised, detail-oriented, and able to manage time effectively in fast-paced environments.
- Comfortable using technology and quick to learn new systems and tools (CRM, spreadsheets, reporting software).
- Analytical mindset for spotting patterns and tracking metrics.
- Friendly, proactive attitude with a genuine commitment to delivering positive, efficient service.
- Calm under pressure and professional in approach.
- Collaborative mindset and pride in being part of a team that puts the client first.
It’s an added bonus if you have:
- Experience in client services, customer experience, or account management.
- Familiarity with CSAT or other customer feedback tools.
- Ability to influence stakeholders and drive change.
Up for the challenge? If this sounds like an exciting role to you, please ‘apply now’ below. Absoft is committed to promoting inclusion and diversity in all we do. If you need adjustments to support your application, please contact our Talent and Recruitment team.
Client Experience Coordinator employer: Applexus Technologies (P) Ltd
Contact Detail:
Applexus Technologies (P) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience Coordinator
✨Tip Number 1
Network like a pro! Reach out to current employees at Absoft on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by understanding their client experience philosophy. Think of examples from your past where you've gone above and beyond for customers – this will show you're a perfect fit for the Client Experience Coordinator role.
✨Tip Number 3
Show off your analytical skills! Be ready to discuss how you've used data to improve customer satisfaction in previous roles. This aligns perfectly with their focus on performance measurement and reporting.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Absoft.
We think you need these skills to ace Client Experience Coordinator
Some tips for your application 🫡
Show Your Passion for Customer Service: Make sure to highlight your love for customer service in your application. We want to see how you connect with clients and advocate for their needs, so share any relevant experiences that showcase your empathy and proactive attitude.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the key responsibilities and skills mentioned in the job description. This shows us that you’re genuinely interested in the role and understand what we’re looking for.
Be Clear and Confident: When writing your application, keep your language clear and confident. We appreciate good communication skills, so make sure your writing reflects that. Avoid jargon unless it’s relevant, and focus on conveying your ideas effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Applexus Technologies (P) Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Absoft and its culture. Understand their mission, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Passion
As a Client Experience Coordinator, your love for customer service is key. Prepare examples from your past experiences where you went above and beyond for clients. Highlight how you’ve built relationships and advocated for client needs.
✨Be Ready to Discuss Metrics
Since the role involves measuring customer satisfaction, be prepared to talk about any experience you have with CSAT or similar metrics. Think of specific instances where you tracked performance and how it influenced your strategies.
✨Demonstrate Your Collaborative Spirit
This role requires working closely with various teams. Share examples of how you've successfully collaborated in the past. Emphasise your ability to communicate effectively and work towards common goals, as this will resonate well with the interviewers.
