At a Glance
- Tasks: Design and improve services that impact thousands of residents using user-centred design principles.
- Company: Join North Yorkshire Council's innovative Service Design and Digital Adoption team.
- Benefits: Enjoy hybrid working, local government pension, and health support.
- Other info: Collaborative environment with excellent growth opportunities.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: Experience in user-centred design or a strong desire to learn.
The predicted salary is between 30000 - 40000 £ per year.
Location: Northallerton, North Yorkshire
About the role
We’re looking for a Service Designer to join our Service Design and Digital Adoption team within the Transformation service at North Yorkshire Council. This is an exciting opportunity to contribute to the design and improvement of services that impact thousands of residents. You’ll work as part of a collaborative, multidisciplinary team, supported by experienced senior colleagues and a manager who is committed to your development and progression. You’ll help teams understand people’s needs, map how services work now, spot where things are difficult, and test better ways of working before changes are made.
As a Service Designer, you will:
- Support the design and improvement of services using user-centred design principles
- Work with colleagues to understand user needs and service challenges
- Contribute to key service design activities such as user research, journey mapping and prototyping
- Help facilitate workshops and collaborative sessions with stakeholders
- Support the promotion of service design best practice across the organisation
You’ll play an important role in delivering change, while building your confidence and skills within a well established and supportive team.
About you
We’re looking for someone who is enthusiastic about service design and eager to develop their career. You may already have some experience in service design or similar user-centred design roles. You do not need to know everything already. What matters is that you are curious, thoughtful, comfortable working with uncertainty, and able to turn what you learn from people into practical improvements.
We are looking for people who:
- Have experience or knowledge of user-centred design approaches
- Know when and how to use service design tools and techniques (e.g. user journeys, personas, workshop facilitation)
- Be a strong communicator who can work effectively with colleagues and stakeholders
- Be motivated to learn, develop, and grow within the role
About us
The Transformation team at North Yorkshire Council helps services change in practical, sustainable ways. Our Service Design and Digital Adoption team focuses on creating accessible, efficient, and user-friendly council services. We work on a wide range of projects, from digital services and automation tools to improving customer journeys.
You’ll work closely with:
- Service owners and product managers
- Digital, data and automation specialists
As a North Yorkshire Council employee, you’ll benefit from:
- A supportive team environment with strong development opportunities
- Hybrid and flexible working options
- Local government pension scheme
- Employee benefits including retail discounts and green car schemes
- Health and wellbeing support, including an employee assistance programme
More information, applying and getting help
When you apply, please tell us about you, why this role interests you, and how your experience, skills or approach match the “About you” section above.
Interview Dates: w/c 03 rd August and w/c 10 th August
You may see this role advertised in another location; you only need to apply for the location most convenient for you. NYC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies.
We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment.
North Yorkshire Councils’ purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other’s contributions; we therefore welcome applications from individuals of all backgrounds.
Service Designer employer: Applefields School
Whitby School is an exceptional employer dedicated to fostering a nurturing and inspiring environment for both students and staff. With a strong emphasis on collaboration, mental health support, and continuous professional development, we empower our employees to grow in their careers while making a meaningful impact on the lives of young people. Located in the heart of the Whitby community, our school embodies values of ambition, courage, character, and endeavour, ensuring that every day offers new challenges and rewards.
StudySmarter Expert Advice🤫
We think this is how you could land Service Designer
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at Applefields School for a Service Designer, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like Applefields School before they go live!
We think you need these skills to ace Service Designer
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Service Designer at Applefields School, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work Applefields School does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to Applefields School. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at Applefields School.
How to prepare for a job interview at Applefields School
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with Applefields School, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. Applefields School might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at Applefields School!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what Applefields School is looking for.
