We’re looking for a Service Designer to join our Service Design and Digital Adoption team within the Transformation service at North Yorkshire Council.
This is an exciting opportunity to contribute to the design and improvement of services that impact thousands of residents.
You’ll work as part of a collaborative, multidisciplinary team, supported by experienced senior colleagues and a manager who is committed to your development and progression.
You’ll help teams understand people’s needs, map how services work now, spot where things are difficult, and test better ways of working before changes are made.
Responsibilities
- Support the design and improvement of services using user‑centred design principles
- Work with colleagues to understand user needs and service challenges
- Contribute to key service design activities such as user research, journey mapping and prototyping
- Help facilitate workshops and collaborative sessions with stakeholders
- Support the promotion of service design best practice across the organisation
About you
We’re looking for someone who is enthusiastic about service design and eager to develop their career. You may already have some experience in service design or similar user‑centred design roles. You do not need to know everything already. What matters is that you are curious, thoughtful, comfortable working with uncertainty, and able to turn what you learn from people into practical improvements.
Key qualifications
- Have experience or knowledge of user‑centred design approaches
- Know when and how to use service design tools and techniques (e.g., user journeys, personas, workshop facilitation)
- Be a strong communicator who can work effectively with colleagues and stakeholders
- Be motivated to learn, develop, and grow within the role
About us
The Transformation team at North Yorkshire Council helps services change in practical, sustainable ways. Our Service Design and Digital Adoption team focuses on creating accessible, efficient, and user‑friendly council services. We work on a wide range of projects, from digital services and automation tools to improving customer journeys.
Team collaboration
You’ll work closely with:
- Service owners and product managers
- Digital, data and automation specialists
Benefits
- A supportive team environment with strong development opportunities
- Hybrid and flexible working options
- Local government pension scheme
- Employee benefits including retail discounts and green car schemes
- Health and wellbeing support, including an employee assistance programme
Application
When you apply, please tell us about you, why this role interests you, and how your experience, skills or approach match the “About you” section above. Interview dates: w/c 03rd August and w/c 10th August.
NYC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies.
We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment.
North Yorkshire Councils’ purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other’s contributions; we therefore welcome applications from individuals of all backgrounds.
Service Designer in Selby employer: Applefields School
Whitby School is an exceptional employer dedicated to fostering a nurturing and inspiring environment for both students and staff. With a strong emphasis on collaboration, mental health support, and continuous professional development, we empower our employees to grow in their careers while making a meaningful impact on the lives of young people. Located in the heart of the Whitby community, our school embodies values of ambition, courage, character, and endeavour, ensuring that every day offers new challenges and rewards.
