At a Glance
- Tasks: Design user-centred services and lead teams to improve resident experiences.
- Company: Join North Yorkshire Council's innovative Transformation team.
- Benefits: Enjoy flexible working, health support, and a great pension scheme.
- Other info: Hybrid working options available with opportunities for professional development.
- Why this job: Make a real difference in your community through impactful service design.
- Qualifications: Experience in service design and strong user-centred design skills required.
The predicted salary is between 50000 - 65000 £ per year.
Hours: Full time - part time may be considered
Location: Selby, North Yorkshire
About the role
We are looking for an experienced service designer to join our growing team in Service Design and Digital Adoption. We need someone who can help teams understand how services really work, identify where they are falling short, and design practical improvements that make a difference to residents.
If you enjoy working across organisational boundaries, influencing change, and helping others adopt user‑centred approaches, we'd love to hear from you.
You will guide the design of complex services, helping teams understand user needs, navigate competing priorities and identify opportunities for improvement. You will champion good service design practice, leading workshops and helping teams tackle complex and ambiguous service challenges through a user‑centred approach.
The role offers hybrid working and you would be based at one of our key NYC hubs across the country, depending on which one is the most convenient for you.
About You
- We are looking for an experienced individual to join our team as a Senior Service Designer.
- You should have experience working in a service design role and a strong grounding in user‑centred design.
- Have experience as a service designer, ensuring alignment with user needs and organisational objectives.
- Be educated to degree level (Level 5) or equivalent experience.
- Have experience selecting and applying service design methods from discovery through to implementation.
- Have experience in leading the design of services within multidisciplinary teams and with diverse stakeholder groups.
- Possess a strong background in stakeholder engagement, with the ability to build positive relationships and influence senior colleagues to adopt user‑centred design principles.
- Be comfortable working in complex environments, balancing competing needs and helping teams make informed decisions.
- Have evidence of ongoing commitment to continuing professional development (CPD).
Please also highlight if you also have:
- Understanding of the local government context, procedures, and relevant legislation relating to service operation.
- Working knowledge of Government design principles and standards.
About us
The Transformation team at North Yorkshire Council is at the heart of all planned change programmes, driving efficiency and effectiveness to deliver better customer experiences and continuous improvements.
As a North Yorkshire Council employee, you will have access to some great benefits via our everybody benefits scheme such as:
- Green car salary sacrifice schemes.
- Financial wellbeing and health assured and our employee assistance programme to assist with your health and wellbeing.
- A favourable local government pension scheme and flexible working options.
More information, applying and getting help
When you apply, please tell us about you, why this role interests you, and how your experience, skills or approach match the “About you” section above.
NYC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies. We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment.
North Yorkshire Councils’ purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other’s contributions; we therefore welcome applications from individuals of all backgrounds.
Senior Service Designer in Selby employer: Applefields School
Whitby School is an exceptional employer dedicated to fostering a nurturing and inspiring environment for both students and staff. With a strong emphasis on collaboration, mental health support, and continuous professional development, we empower our employees to grow in their careers while making a meaningful impact on the lives of young people. Located in the heart of the Whitby community, our school embodies values of ambition, courage, character, and endeavour, ensuring that every day offers new challenges and rewards.
