At a Glance
- Tasks: Lead the design of complex services and improve user experiences across teams.
- Company: Join North Yorkshire Council's innovative Transformation team.
- Benefits: Enjoy flexible working, health support, and a great pension scheme.
- Other info: Opportunity for professional development and coaching within a supportive environment.
- Why this job: Make a real impact on community services and drive meaningful change.
- Qualifications: Experience in service design and strong stakeholder management skills required.
The predicted salary is between 60000 - 68205 £ per year.
We are looking for an experienced Lead Service Designer to join our Service Design and Digital Adoption team.
You’ll lead the design of complex services, helping teams understand user needs, navigate competing priorities and identify opportunities for improvement.
You’ll work across organisational boundaries, bringing together different perspectives and helping shape practical, achievable change.
You’ll work closely with senior stakeholders, service teams and multidisciplinary colleagues to tackle complex service challenges.
You’ll be comfortable working in ambiguity, using evidence and insight to help teams make informed decisions.
As a Lead Service Designer, you’ll help strengthen service design practice across the council.
You’ll support and coach colleagues, help develop ways of working, and create opportunities for teams to apply user‑centred design approaches more effectively.
About you
- Have experience leading the design of complex services across multidisciplinary teams, in a service design role.
- Be comfortable working through ambiguity, balancing competing needs and helping others make informed decisions.
- Have strong stakeholder management skills and experience influencing senior colleagues.
- Have experience supporting or coaching colleagues and helping teams adopt service design approaches effectively.
- Be confident selecting and adapting service design methods to suit the context and challenge.
- Have a good understanding of local authority policies, procedures, and relevant legislation relating to service operation.
- Have working knowledge of government design principles and standards.
- Be educated to degree level (Level 5) or equivalent experience.
- Have evidence of ongoing commitment to continuing professional development (CPD).
About us
The Transformation team at North Yorkshire Council is at the heart of all planned change programmes, driving efficiency and effectiveness to deliver better customer experiences and continuous improvements.
Our Service Design and Digital Adoption team is dedicated to designing council services that are accessible, efficient, and aligned with our operating model.
We lead on user experience (UX) practice and deliver in‑house developed products and automation tools to support service transformation.
Benefits
- Green car salary sacrifice schemes
- Financial wellbeing and health assured and our employee assistance programme to assist with your health and wellbeing
- A favourable local government pension scheme and flexible working options
- More information, applying and getting help
When you apply, please tell us about you, why this role interests you, and how your experience, skills or approach match the “About you” section above.
Interview Dates: w/c 03 rd August and w/c 10 th August
You may see this role advertised in another location, you only need to apply once for the most convenient location.
NYC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies.
We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity.
We are also committed to safeguarding and promoting the welfare of children, young people and adults.
We expect all staff and volunteers to share this commitment.
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Lead Service Designer in Selby employer: Applefields School
Whitby School is an exceptional employer dedicated to fostering a nurturing and inspiring environment for both students and staff. With a strong emphasis on collaboration, mental health support, and continuous professional development, we empower our employees to grow in their careers while making a meaningful impact on the lives of young people. Located in the heart of the Whitby community, our school embodies values of ambition, courage, character, and endeavour, ensuring that every day offers new challenges and rewards.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Service Designer in Selby
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at Applefields School for a Lead Service Designer, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like Applefields School before they go live!
We think you need these skills to ace Lead Service Designer in Selby
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Lead Service Designer at Applefields School, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work Applefields School does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to Applefields School. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at Applefields School.
How to prepare for a job interview at Applefields School
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with Applefields School, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. Applefields School might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at Applefields School!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what Applefields School is looking for.
