Revenues Business Improvement District Officer in Scarborough

The Revenues service has a clear purpose to deliver the billing, collection and recovery of Council Tax, Business Rates and Business Improvement District (BID) levies within the North Yorkshire area. As a Revenues Officer specialising in Business Improvement District levies you will assist in maximising the revenue generated from the accurate billing and collection of BIDS, Business Rates and Council Tax. You would be expected to engage with customers and service users on a regular basis, understand and correctly interpret policies, procedures and legislation and be able to identify the needs/requirements of customers which could be of a sensitive or complex nature.

Duties and responsibilities:

• Effectively manage customer enquiries. These could be face to face, over the telephone or through written correspondence.
• Maintain and update customer records to allow the accurate billing and collection of charges.
• Assist with the discovery of new properties and changes to existing hereditaments to accurately maintain an up‑to‑date database of properties and liable parties. This may require working closely with the Valuation Office Agency to resolve discrepancies and ensure valuation lists are correct.
• Understand the legislation, policies and procedures relevant to the Revenues service and each BID to ensure accurate information is given to customers.
• Negotiate realistic and sustainable payment arrangements based on individual circumstances.
• Manage your individual workload, ensuring key performance indicators & service targets regarding customer service, accuracy and collection rates are met.

What you will bring:

• If you’re organised, resilient and passionate about delivering fair and effective revenue services, we’d love to hear from you.
• Ability to deal appropriately with sensitive and confidential data.
• Demonstrated experience of being able to learn, apply and communicate effectively rules and procedures of a similar nature in another setting.
• Able to work under pressure whilst maintaining a high level of accuracy & thoroughness.
• Experience using IT systems, including specialist software, document imaging, telephony systems, Excel and Word.
• The ability to work independently, prioritise effectively and handle sensitive situations with professionalism and empathy.

Why Work for us:

In addition to your salary, we offer a range of great benefits to help you financially and make life a bit easier. These include:

• A local government pension scheme with 18.1% employer contribution.
• Salary sacrifice schemes.
• Employee discount benefits including shopping, supermarkets, gym discounts and more!
• Travel loans.
• Health Assured – confidential help and support for your wellbeing.

You’ll be part of a supportive team delivering an essential public service, where your work directly contributes to funding vital local services. NYC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies. We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We celebrate diversity and recognise each other’s contributions; we therefore welcome applications from individuals of all backgrounds.