At a Glance
- Tasks: Lead a dynamic team providing specialist support to vulnerable individuals in need.
- Company: North Yorkshire Council, dedicated to innovative and inclusive community services.
- Benefits: Permanent position with a competitive salary and opportunities for professional growth.
- Other info: Join a diverse team committed to safeguarding and promoting welfare.
- Why this job: Make a real difference in people's lives while shaping an innovative support service.
- Qualifications: Experience in adult social care and strong leadership skills required.
The predicted salary is between 40000 - 50000 € per year.
We are excited to recruit an experienced and dynamic Operational Manager to lead the Intensive Support Team (IST) within Health & Adult Services. The IST has been developed to provide specialist, responsive support to individuals with a high level of need, who are experiencing multiple disadvantage and co‑occurring wellbeing needs. The cohort is identified through presenting need rather than diagnosis, ensuring a flexible and person‑centred approach to support. This is a unique opportunity to shape and lead an innovative service that is focused on prevention, crisis response, and stabilisation, working with some of the most vulnerable individuals in our communities.
About the Intensive Support Team (IST)
The Intensive Support Team (IST) is a countywide innovative service within North Yorkshire Council’s Health & Adult Services, created to provide targeted, specialist support to adults with the most complex and high‑level needs. The team operates using a combination of:
- an assertive outreach model, engaging individuals who may struggle to access or sustain support
- Trauma Informed Practice, recognising the impact of past experiences on current needs.
- The MEAM (Making Every Adult Matter) approach, supporting coordinated, multi‑agency responses for people facing overlapping challenges
The IST provides both:
- Short‑term intensive interventions to stabilise situations and support individuals to return to other Adult Social Care teams
- Longer‑term support for those with ongoing multiple disadvantage, including homelessness, substance use, mental ill health, domestic abuse, offending.
The team brings together a highly skilled, resilient workforce with expertise in:
- Crisis intervention
- Relational and strengths‑based social work
- Enhanced multi‑agency safety planning
- Navigating complex health and social care systems
Operating in a fast‑paced and evolving environment, the IST is central to North Yorkshire Council’s ambition to deliver innovative, preventative, and person‑centred support to those who need it most.
About You
We are looking for a resilient and inspiring leader with a strong commitment to improving outcomes for individuals experiencing multiple disadvantage. You will bring:
- Experience within adult social care or a related field, including complex case management
- Strong knowledge of relevant legislation (Care Act 2014, Mental Capacity Act, safeguarding frameworks)
- Experience working with individuals facing multiple disadvantage and co‑occurring needs
- A strong understanding of:
- Trauma Informed Practice
- Psychosocial theory
- Health systems and pathways
- Excellent partnership‑working and communication skills
- The ability to manage challenging situations, confidently challenge where appropriate, and influence outcomes
- High levels of resilience, adaptability, and the ability to thrive in a fast‑paced, evolving service
- A relevant professional qualification in Social Work or health qualification is essential.
For an informal discussion please contact Marie Rayner – Group Manager on 01609 798564 or email: marie.rayner@northyorks.gov.uk
Enhanced Level DBS Disclosure is required for appointment to this post. It is a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with adults at risk. We are committed to the inclusion, safeguarding, and promoting the welfare of adults at risk. We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment.
North Yorkshire Councils’ purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other’s contributions; we therefore welcome applications from individuals of all backgrounds.
Intensive Support Team Operational Manager in Scarborough employer: Applefields School
North Yorkshire Council is an exceptional employer, offering a unique opportunity to lead the Intensive Support Team in Scarborough, where you can make a meaningful impact on the lives of vulnerable individuals. With a strong commitment to employee growth, a supportive work culture, and a focus on innovative, person-centred approaches, we empower our staff to thrive in a dynamic environment while promoting diversity and inclusion within our workforce.
StudySmarter Expert Advice🤫
We think this is how you could land Intensive Support Team Operational Manager in Scarborough
✨Tip Number 1
Network like a pro! Reach out to your contacts in the health and social care sector. Attend local events or workshops related to adult services. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the Intensive Support Team's approach and values. Familiarise yourself with the MEAM framework and Trauma Informed Practice. This will show that you're not just interested in the role, but that you truly understand the mission behind it.
✨Tip Number 3
Practice your responses to common interview questions, especially those around crisis intervention and multi-agency collaboration. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your relevant experience.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. So, get your application in and let’s make a difference together!
We think you need these skills to ace Intensive Support Team Operational Manager in Scarborough
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in adult social care and complex case management. We want to see how your skills align with the needs of the Intensive Support Team!
Showcase Your Leadership Skills:As an Operational Manager, you'll need to inspire and lead a team. Use your application to demonstrate your leadership style and any relevant experiences that showcase your ability to manage challenging situations.
Highlight Relevant Knowledge:Don’t forget to mention your understanding of Trauma Informed Practice and relevant legislation like the Care Act 2014. This knowledge is crucial for the role, so make it stand out in your application!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, so don’t miss out!
How to prepare for a job interview at Applefields School
✨Know Your Stuff
Make sure you brush up on your knowledge of the Care Act 2014 and the Mental Capacity Act. Understanding these legislations will not only help you answer questions confidently but also show that you're serious about the role and its responsibilities.
✨Showcase Your Experience
Prepare specific examples from your past work where you've successfully managed complex cases or worked with individuals facing multiple disadvantages. This will demonstrate your hands-on experience and ability to lead the Intensive Support Team effectively.
✨Emphasise Your Leadership Skills
Be ready to discuss your leadership style and how you inspire resilience in your team. Think of instances where you've navigated challenging situations and influenced positive outcomes, as this is crucial for the Operational Manager role.
✨Ask Thoughtful Questions
Prepare some insightful questions about the Intensive Support Team's current challenges or future goals. This shows your genuine interest in the position and helps you gauge if the role aligns with your values and career aspirations.
