At a Glance
- Tasks: Join a dynamic team to design and improve digital products for better user experiences.
- Company: North Yorkshire Council, committed to digital transformation and community service.
- Benefits: Flexible working options, generous pension scheme, and a supportive work environment.
- Other info: Opportunity for professional growth in a diverse and inclusive workplace.
- Why this job: Make a real impact on digital services that benefit the community and enhance user satisfaction.
- Qualifications: Passion for digital, experience in product management, and understanding of user-centred design.
The predicted salary is between 54000 - 66000 £ per year.
Grade: JK-L
Contract: Fixed term - Secondments can be considered for internal candidates
Hours: 37 (though part-time working over 30 hours/week may be considered)
Location: Scarborough, North Yorkshire
Hybrid / Office location can be at one of our 4 NYC hubs typically 2 days/week
Immediate start possible
Are you somebody with an interest in digital transformation? Do you care about making digital services a positive experience for every user? Would you like to work in an enthusiastic, new team driven to make great digital products? If the answer is yes, then we want to hear from you!
About the role
With the role internally known as the Service Product Manager, we are looking to add another member of staff into our Service Design and Digital Adoption (SDDA) team within Transformation Services. The SDDA team are responsible for creating, managing and improving a wide range of digital products that provide core capabilities across council and partner services. Reporting to the Senior Service Product Manager, you will work alongside other SDDA team members including two other Service Product Managers, UX and service designers, and work collaboratively with numerous stakeholders across the council including Technology and Customer. This is a unique opportunity to help to design, evolve and manage internal and external facing digital products. As a Product Manager, you will take products through discovery, alpha, beta and live phases of development with the goal of making council services simpler, easier and faster to use. You will devise and iterate the product roadmap and backlog, be a champion for user needs, document product knowledge, and communicate plans and progress through various channels, stakeholder meetings and demonstrations.
About the SDDA team
As part of a multi-disciplinary team, we're changing how the council manages their digital products for the better. Recent projects the team have delivered include:
- Digital council services - these include online services such as garden waste licences, highway fault reporting, blue badge applications, and waste and parking permits. We have also implemented a comprehensive 'Contact Us' solution and developed a brand new website with a location checker to help direct users to area-specific web content.
- Household support fund - delivering a digital process that allows eligible residents to apply for financial support quickly and easily.
- Self-service IT portal - an online platform that allows staff to find answers to their questions and resolve issues independently, without needing to contact a support agent.
- Chatbot - an interactive tool that allows users to get answers to their questions and resolve issues through automated conversations, without needing to contact a support agent.
- Robotic Process Automation (RPA) - a technology that automates repetitive tasks and processes, enhancing user experience by reducing manual effort and increasing efficiency.
About you
We wish to recruit a team member who has a passion for digital and technology service and a genuine customer centric ethos to put the customer at the heart of everything we do. You may currently be in a project management role, or a delivery role in IT, or have experience working in a digital solutioning customer centric role. The successful candidate will:
- be educated to Level 3 standard (for example A-Level, HND/C) or equivalent;
- understand digital product management methodologies including user centred design and user interaction design;
- have a good understanding of gathering requirements, UX analysis techniques, for example: user research, business process testing, user stories and customer journey mapping;
- have a good understanding of change management techniques and have delivered change in an organisation;
- have experience matrix managing multi-disciplinary delivery teams;
- be able to work with uncertainty in a fast-paced environment, and still deliver results;
- have experience of delivering and continuously improving high quality products which deliver value to both the customer and the business;
- have experience of prioritising, planning and delivering work successfully in a project or product environment, product lifecycle management, and using the Agile practice framework;
- have ongoing professional development in a customer centric digital and technology environment, so are knowledgeable about advancements and opportunities.
What can we offer you?
As a North Yorkshire Council employee, you will benefit from a comprehensive total reward package including a generous local government pension scheme and flexible working options. More information can be found here: Total rewards | North Yorkshire Council
Anticipated Interview Date: w/c 12th October 2026
NYC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies. We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment. North Yorkshire Councils’ purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other’s contributions; we therefore welcome applications from individuals of all backgrounds.
Digital Product Manager in Scarborough employer: Applefields School
Whitby School is an exceptional employer dedicated to fostering a nurturing and inspiring environment for both students and staff. With a strong emphasis on collaboration, mental health support, and continuous professional development, we empower our employees to grow in their careers while making a meaningful impact on the lives of young people. Located in the heart of the Whitby community, our school embodies values of ambition, courage, character, and endeavour, ensuring that every day offers new challenges and rewards.
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We think you need these skills to ace Digital Product Manager in Scarborough
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at Applefields School, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
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How to prepare for a job interview at Applefields School
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that Applefields School might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
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