Senior Level Contract Supervisor in Richmond

Supporting the Team Leader and Manager in the procurement and supervision of various planned improvements and major adaptation and capital works.

Our Service

At North Yorkshire Council, the Housing Standards Team is responsible for ensuring that the Council's social housing portfolio of approximately 8,500 homes is maintained and managed in accordance with all statutory, regulatory, legislative, and recognised good practice requirements.

The team plays a key role in delivering a diverse range of contractor-led programmes and services that improve the quality, safety, and sustainability of Council homes.

These include planned capital improvement works through the Decent Homes Programme, major adaptations such as property extensions and complex accessibility works, the management of construction and specialist contractor frameworks, Dynamic Purchasing System (DPS) administration, and the oversight of various service level agreements.

Working closely with contractors, stakeholders, and residents, the team ensures that projects are delivered safely, efficiently, and to the highest standards, providing excellent outcomes for tenants across North Yorkshire.

The Role

The Housing Standards Team is seeking an experienced and motivated

Level 3 Contract Supervisor to lead on the procurement, management, and delivery of a diverse portfolio of external contracts from our offices in

Harrogate, Richmond or Selby .

This is an exciting opportunity for an individual with a strong background in housing, construction, or property maintenance to play a key role in delivering high-quality services and improvement programmes across North Yorkshire.

The successful candidate will be responsible for overseeing a range of contracts, including planned maintenance, capital investment works, disabled adaptations, retrofit and decarbonisation projects, and specialist housing services.

You will ensure that contractors deliver works safely, compliantly, and to the required quality, programme, and budget standards, while maintaining excellent customer satisfaction.

You will have substantial experience in contract management and procurement, a strong understanding of health and safety legislation and compliance requirements, and knowledge of the Procurement Act and public sector procurement practices.

Working closely with contractors, residents, and internal stakeholders, you will lead on performance management, service improvement, and the successful delivery of planned works programmes that improve and maintain the Council's housing stock.

• As a Contract Supervisor you will
• Take responsibility for your own area of work, ensuring that all behavioural, quality, performance, and health and safety standards are maintained.
• Liaise regularly with tenants, contractors, suppliers, and service providers, ensuring best value is achieved and that all work is carried out safely, to the required specification, and in compliance with relevant legislation, standards, and codes of practice.
• Undertake all aspects of day-to-day contract management, ensuring contractual obligations are met and contractor performance is effectively monitored and managed.
• Chair and minute contract liaison meetings, ensuring discussions, decisions, and actions are accurately recorded and progressed.
• Manage the delivery of minor and major adaptation works, supporting customers to live independently in their homes.
• Manage the delivery of planned maintenance, capital investment, and compliance-related contracts, ensuring works are completed on time, within budget, and to the required quality standards.
• Carry out site inspections and audits to verify the quality of workmanship, service delivery, and compliance with safe working practices.
• Interpret technical reports, surveys, and recommendations, progressing works and ensuring appropriate remedial actions are completed.
• Contribute to the development, procurement, and mobilisation of new contracts, including the preparation of specifications, tender documentation, and participation in evaluation processes.
• Monitor contract performance through key performance indicators (KPIs), preparing reports and identifying opportunities for continuous improvement.
• Build and maintain effective working relationships with internal stakeholders, contractors, and residents to support the successful delivery of services.

The post holder mustkeep up to date with all compliance, health, and safety related guidance and actively engage in the development of the service through continuous improvement initiatives.

The role involves spoken and written communication, so a confident use of the English language is required.

Post holders must have the ability to travel across the housing stock localities if required.

Professional Qualifications

Successful candidates must be working towards / or be willing to train to obtain the Qualifications below -

Other qualifications will be considered and can be discussed during an informal conversation.

Additional building or construction related qualifications appropriate to the contracts being managed would be an advantage.

What you will bring

We are looking for an experienced individual who can demonstrate the following knowledge, skills, and expertise:

• Significant experience and knowledge of building maintenance, construction practices, and the application of relevant building regulations and industry standards.
• Proven experience in procurement, contract management, and performance management, with the ability to challenge and drive contractor performance.
• A strong understanding of health and safety legislation, compliance requirements, and safe systems of work within a housing, construction, or property maintenance environment.
• Experience of managing complex planned maintenance, capital investment, compliance, adaptation, or construction projects.
• The ability to lead, influence, and work collaboratively with colleagues, contractors, consultants, and stakeholders at all levels.
• Excellent organisational and time management skills, with the ability to manage competing priorities, programmes, and deadlines.
• Strong analytical and numeracy skills, with the ability to interpret data, monitor performance indicators, identify trends, and produce management reports.
• Excellent verbal and written communication skills, including the ability to prepare reports, present information, and explain technical matters to a range of audiences.
• The ability to work independently, use sound judgement, and make informed decisions within delegated authority.
• A proactive approach to problem-solving, identifying opportunities for service improvement and implementing effective solutions.
• The ability to manage sensitive information appropriately and maintain the highest standards of confidentiality and professionalism.
• A commitment to delivering excellent customer service and achieving positive outcomes for tenants and residents.

This role is ideally suited to a highly experienced contract management professional who can provide technical expertise, lead on complex projects, and support the successful delivery of the Council's housing investment and compliance programmes.

We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity.

We are also committed to safeguarding and promoting the welfare of children, young people and adults.

We expect all staff and volunteers to share this commitment.

North Yorkshire Councils’ purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire.

To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity.

We celebrate diversity and recognise each other’s contributions; we therefore welcome applications from individuals of all backgrounds.

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