Operational Support Officer in Richmond

The Housing Standards team are responsible for ensuring the Councils social housing portfolio of circa 9,000 dwellings is maintained to meet all current statutory, regulatory, and legislative standards. We have an exciting opportunity for an Operational Support Officer within our growing Housing Standards Contracts Team.

Our Service: The purpose of our Service is to provide quality, affordable, healthy, and sustainable homes that meet the present and future needs of all our tenants. The Housing Standards team is made up of five closely linked areas of housing expertise i.e., construction, repairs, improvements, contracts and safety. Each team consisting of suitably qualified, skilled, and experienced trade operatives, surveyors, or contract supervisors.

Your New Role: As an Operational Support Officer, you will work within the Contracts team and play a key role in the day to day management of external contractor work. The core focus of the post is to be the principal point of contact for enquiries into the team, dealing with reactive repair requests from tenants, raising works orders, purchase orders and processing invoices.

What We're Looking For:

• Essential: Strong organisational and communication skills, the ability to manage multiple priorities, excellent customer service skills and a willingness to learn and develop within a contract management role. Ability to build positive working relationships with tenants, contractors and colleagues.
• Desirable: Experience within housing, contract administration or contractor management environments.

Personal Attributes: We're looking for someone who is proactive, organised and customer focused, with a positive approach to problem solving. You will be comfortable working independently and as part of a team, with a commitment to delivering excellent services and continuously improving the customer experience.

Additional Information: After training and induction has been completed hybrid working is available with a minimum of 2 days working from the Council offices. Working hours are 8.30am to 5.00pm Monday-Thursday and 8.30am to 4.30pm Fridays.

Contact: If you would like an informal conversation regarding the role, please contact Donna Jobling, Housing Standards Manager on 07525 987947 or donna.jobling@northyorks.gov.uk.

Key Dates: Closing Date: Sunday 2nd August 2026 Interview Date: Tuesday 11th August 2026.

NYC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies. We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment. North Yorkshire Councils’ purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other’s contributions; we therefore welcome applications from individuals of all backgrounds.