At a Glance
- Tasks: Lead the administration of Council Tax and Business Rates, making impactful decisions.
- Company: North Yorkshire Council, dedicated to serving a diverse community.
- Benefits: Local government pension, employee discounts, travel loans, and wellbeing support.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Make fair decisions that protect public money and contribute to vital local services.
- Qualifications: Strong knowledge of Revenues legislation and excellent communication skills.
The predicted salary is between 30000 - 40000 € per year.
Location: Northallerton, North Yorkshire - Hybrid
Do you have strong technical expertise in Council Tax or Business Rates and enjoy applying it in complex, high-stakes situations? Are you motivated by making fair, defensible decisions that protect public money?
About the Role
North Yorkshire Council is seeking a highly skilled Revenues professional to play a pivotal role in the delivery of Council Tax, Business Rates and BID charges administration across the county. In this role, you will provide operational leadership, expert decision-making and financial control within the Revenues service. While your focus will be on one specialist area, you will maintain a clear understanding of the wider Revenues landscape and contribute to the overall priorities of the service. This is a role with real responsibility. The decisions you make and the advice you provide carry reputational and financial significance for the Council, particularly when representing the authority at Valuation Tribunal hearings, courts and other formal arenas. You’ll act as the escalation point and assist on the more complex and intricate cases. Your office base will be one of the key NYC offices (Northallerton, Harrogate, Selby or Scarborough) depending on which is most convenient for you and in line with the needs of the service. This can be discussed at interview stage.
Working with Others
Success in this role depends on collaboration. You’ll build strong relationships with colleagues across Customer, Revenues & Benefits, other council directorates, government bodies, and statutory and voluntary sector partners. As an active member of the peer Team Leader group, you’ll promote the council’s values and behaviours, encouraging a positive, customer-focused culture. You will act as a role model for engaging and empowering customers, ensuring their voice is heard and reflected in how services operate. The role also involves negotiating payments with customers, enforcement agents and external agencies, often in sensitive or challenging circumstances. Your ability to balance empathy with firm, lawful decision-making will be essential.
What you can Bring
- You’ll bring advanced knowledge of Revenues legislation and practice, with the ability to interpret and apply new legislation confidently and accurately.
- You’ll have practical experience working with Council Tax and/or Business Rates legislation and a strong track record of preparing legally sound cases for Valuation Tribunal hearings.
- Excellent written and verbal communication skills, with the ability to engage effectively with customers, colleagues and official bodies.
- Confident in using ICT systems and managing information accurately.
- Strong problem-solving skills and the ability to use initiative.
- Ability to deal sensitively and professionally with members of the public.
- Experience contributing to service improvement and change.
- Able to work under pressure while maintaining accuracy and attention to detail.
- Skilled at interpreting and applying legislation to real-world situations.
Why Work for us
In addition to your salary, we offer a range of great benefits to help you financially and make life a bit easier. These include:
- a local government pension scheme with 18.1% employer contribution
- salary sacrifice schemes
- employee discount benefits including shopping, supermarkets, gym discounts and more
- travel loans
- Health Assured – confidential help and support for your wellbeing
You’ll be part of a supportive team delivering an essential public service, where your work directly contributes to funding vital local services.
Contact
For more information, or an informal chat about the role, please contact Neil Fawcett 01609 767013 or Sherri Williamson 01723 232379.
Key Dates
Closing date: 7th June 2026
Interview Location: To be Confirmed (teams will be considered.)
NYC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies. We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment. North Yorkshire Council’s purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other’s contributions; we therefore welcome applications from individuals of all backgrounds.
Revenues Appeals and Tribunals Officer in Northallerton employer: Applefields School
North Yorkshire Council is an excellent employer, offering a supportive work culture that values collaboration and community service. Employees benefit from a comprehensive local government pension scheme, salary sacrifice options, and various employee discounts, all while contributing to essential public services that directly impact the lives of local residents. With opportunities for professional growth and a commitment to diversity and inclusion, this role in Northallerton provides a meaningful and rewarding career path for those passionate about making fair and defensible decisions in the realm of Revenues.
StudySmarter Expert Advice🤫
We think this is how you could land Revenues Appeals and Tribunals Officer in Northallerton
✨Tip Number 1
Network like a pro! Reach out to current or former employees at North Yorkshire Council on LinkedIn. A friendly chat can give us insider info about the role and help us stand out in the interview.
✨Tip Number 2
Prepare for those tricky questions! Think about how we can demonstrate our problem-solving skills and experience with Council Tax or Business Rates. Use real-life examples to show how we handle high-stakes situations.
✨Tip Number 3
Show off our communication skills! Practice explaining complex legislation in simple terms. This will help us connect with the interviewers and prove we can engage effectively with customers and colleagues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re serious about joining the team at North Yorkshire Council.
We think you need these skills to ace Revenues Appeals and Tribunals Officer in Northallerton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in Council Tax or Business Rates. We want to see how your skills align with the role, so don’t hold back on showcasing your expertise!
Showcase Your Decision-Making Skills:Since this role involves making fair and defensible decisions, share examples of past situations where you’ve had to make tough calls. We love seeing how you balance empathy with firm decision-making!
Communicate Clearly:Your written communication skills are key! Keep your application clear and concise, and make sure to demonstrate your ability to engage effectively with different stakeholders. We’re looking for clarity and professionalism.
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way to ensure it gets to us directly, and we can’t wait to see what you bring to the table.
How to prepare for a job interview at Applefields School
✨Know Your Legislation
Make sure you brush up on your knowledge of Council Tax and Business Rates legislation. Be prepared to discuss how you've applied this knowledge in real-world situations, especially in complex cases. This will show that you can confidently interpret and apply new legislation.
✨Showcase Your Decision-Making Skills
During the interview, highlight examples where you've made fair and defensible decisions under pressure. Discuss how these decisions protected public money and contributed to service improvement. This will demonstrate your ability to balance empathy with firm decision-making.
✨Emphasise Collaboration
Since this role relies heavily on teamwork, be ready to talk about your experience working with various stakeholders. Share specific instances where you've built strong relationships across departments or with external agencies, showcasing your ability to foster a positive, customer-focused culture.
✨Prepare for Challenging Scenarios
Think about potential sensitive situations you might face in this role, such as negotiating payments with customers. Prepare to discuss how you would handle these challenges while maintaining professionalism and sensitivity. This will illustrate your problem-solving skills and ability to manage difficult conversations.
