At a Glance
- Tasks: Monitor transport contracts and resolve issues for schools and local services.
- Company: Join North Yorkshire Council's supportive Compliance Team.
- Benefits: Enjoy hybrid working, shopping discounts, and a solid pension plan.
- Other info: Work in a diverse environment that values inclusion and equality.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: Strong communication skills and ability to handle sensitive situations.
The predicted salary is between 29064 - 31537 £ per year.
Salary: £29,064 to £31,537 per annum
Grade: G
Contract: Permanent
Hours: Full Time 37 Hours
Location: Northallerton, North Yorkshire
Our Service
The Compliance Team is a key part of the Integrated Passenger Transport Service within the Environment Directorate. Integrated Passenger Transport is responsible for the delivery of the following services across North Yorkshire:
- Home to School Transport and Health and Social Care Transport
- Local & Community Transport Bus Services
- Bus Information and Infrastructure
- Transport Policy
- ENCTS
- Transport Operator Performance and Contract Compliance
- Delivery of the Council’s “in-house” transport services
The Role
As a Compliance Officer you will join a busy team who are responsible for monitoring contracts to schools and other establishments, as well as contracted local bus services. You will deal with any issues, incidents or complaints which arise in relation to contracted transport services, ensuring that all customers, both internal and external, are communicated with effectively and in a timely manner. You will be responsible for ensuring that any concerns regarding the operation of contracts are addressed appropriately and in line with the Terms & Conditions of Contract.
You will have communication with a wide range of people, including parents/carers, transport providers, local authorities, enforcement bodies and school/establishment staff. You will deal with sensitive issues and complex complaints, as well as difficult and challenging customers and contractors. Therefore, the ability to work professionally and calmly, be able to handle pressure and to find solutions to problems are essential.
Experience of working with both internal and external partners, as well as contractors, would be beneficial. Experience of DBS protocols and safeguarding procedures would also be an advantage.
What you will bring
- Excellent verbal and written communication skills
- Team player, reliable and flexible
- Able to prioritise your own workload
- Excellent attention to detail
- Good organisational and IT skills
- Able to deal with sensitive and difficult situations in a calm and professional manner
Due to the nature of the work, you must respect the need for confidentiality of personal information.
What’s in it for you
You will work with a supportive, established team of professionals who will help you grow and develop within this role. The role is suitable for hybrid working with a current requirement to work a minimum of 3 days a week at County Hall in Northallerton. The remaining days may be worked from home, but this will be dependent on work requirements.
Working for us
As a North Yorkshire Council employee, you will have access to some great benefits via our everybody benefit’s scheme such as shopping discounts, home technology and green car salary sacrifice schemes, financial wellbeing and health assured and our employee assistance programme to assist with your health and wellbeing. You will also have access to our local government pension scheme, a generous plan for your retirement with the option to increase your monthly contribution if you so wish.
For more information on the role, please contact Elizabeth Tyerman.
Venue for Interview: County Hall, Northallerton
DBS: Enhanced Level DBS Disclosure is required for appointment to this post. It is a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with adults at risk. We are committed to the inclusion, safeguarding, and promoting the welfare of adults at risk.
NYC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies. We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment.
North Yorkshire Council’s purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other's contributions; we therefore welcome applications from individuals of all backgrounds.
Compliance Officer in Northallerton employer: Applefields School
North Yorkshire Council is an excellent employer, offering a supportive work environment where you can thrive as a Compliance Officer. With access to a range of benefits including shopping discounts, health and wellbeing programmes, and a generous local government pension scheme, employees are encouraged to grow professionally while enjoying a healthy work-life balance through hybrid working options. The council values diversity and inclusion, ensuring that all staff feel respected and valued in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Compliance Officer in Northallerton
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like Applefields School looking for candidates who are engaged and informed.
We think you need these skills to ace Compliance Officer in Northallerton
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at Applefields School. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at Applefields School
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with Applefields School’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
