At a Glance
- Tasks: Support residents in improving their financial wellbeing and accessing benefits.
- Company: Join a supportive team within North Yorkshire Council focused on community welfare.
- Benefits: Enjoy hybrid working, generous leave, and access to the Local Government Pension Scheme.
- Other info: Flexible working arrangements with opportunities for ongoing training and development.
- Why this job: Make a real difference in people's lives while developing your skills in a rewarding role.
- Qualifications: Customer-focused with knowledge of welfare benefits and strong communication skills.
The predicted salary is between 29096 - 35562 £ per year.
Make a difference to residents’ financial wellbeing. We have an exciting opportunity for several Financial Wellbeing & Support Officers to join our Integrated Financial Services team within Resources – Customer, Revenues and Benefits. Funded through the Crisis and Resilience Fund, these fixed-term roles are available for a period of three years and will be undertaking work directly linked to this fund. This is a rewarding frontline position where you will work directly with residents across North Yorkshire, helping them to improve their financial wellbeing and resilience, maximise their income, and access the welfare benefits and support to which they are entitled.
About the role:
- Support residents to maximise their income through welfare benefit checks, grants and other financial support.
- Carry out crisis assessments and support applications to the Crisis and Resilience Fund.
- Provide support and assistance with welfare benefit claims, including complex cases.
- Deliver assisted digital support, helping customers access and complete claims online.
- Work in a person-centred way, offering empathetic and inclusive support, particularly to vulnerable residents.
- Collaborate with internal teams, external partners (such as Citizens Advice and North Yorkshire Local Assistance Fund) and our community partners to provide coordinated support.
- Contribute to improving long-term financial resilience and promoting independence.
This role includes a mix of office-based, remote, and community work, including visits to customers’ homes where required.
Working arrangements:
We offer hybrid working, with your office base agreed with the successful candidate. There is an expectation of at least two days per week in the office, alongside travel across the county to meet service needs.
About you:
- Customer-focused, empathetic and resilient, with strong communication skills.
- Knowledgeable about the welfare benefits system and financial support landscape.
- Experienced in a customer-facing or finance-related role.
- Confident using digital systems and able to support others to do the same.
- Able to manage a varied caseload and prioritise effectively.
- Comfortable working with vulnerable individuals and handling sensitive situations.
You will be motivated, adaptable and committed to delivering high-quality outcomes for residents.
In return, we offer:
- A supportive team culture with manageable caseloads.
- A strong focus on learning and development with ongoing training.
- Hybrid working and a positive work/life balance.
- Generous annual leave entitlement.
- Access to the Local Government Pension Scheme.
- A range of employee benefits and discounts.
Please note you must be able to travel across the county to meet customer needs.
Contact:
For more information or an informal discussion please contact Lynn Brownrigg at Lynn.Brownrigg@northyorks.gov.uk or 01609 535193.
Key Dates:
- Closing date: 9th August 2026.
- Shortlisting: 11th August 2026.
- Interviews: 18th & 19th August 2026 – Venue to be confirmed.
Enhanced Level DBS Disclosure is required for appointment to this post. It is a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with adults at risk. We are committed to the inclusion, safeguarding, and promoting the welfare of adults at risk.
NYC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies. We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment.
North Yorkshire Councils’ purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other’s contributions; we therefore welcome applications from individuals of all backgrounds.
Financial Wellbeing and Support Officer in Harrogate employer: Applefields School
Whitby School is an exceptional employer dedicated to fostering a nurturing and inspiring environment for both students and staff. With a strong emphasis on collaboration, mental health support, and continuous professional development, we empower our employees to grow in their careers while making a meaningful impact on the lives of young people. Located in the heart of the Whitby community, our school embodies values of ambition, courage, character, and endeavour, ensuring that every day offers new challenges and rewards.
StudySmarter Expert Advice🤫
We think this is how you could land Financial Wellbeing and Support Officer in Harrogate
✨Get Involved in Local Community Projects
One of the best ways to land a temporary role in social work is to dive headfirst into local community projects. Volunteer your time or skills at local charities or community centres to not only gain experience but also to connect with professionals in the field. They might just have some insider knowledge on temporary positions that pop up!
✨Engage with Social Work Networks
Join online forums and social media groups specifically for social workers. Platforms like Facebook or LinkedIn have dedicated groups where professionals share temporary job opportunities. Being an active member can help you stay in the loop and even get recommendations from those already in the field.
✨Attend Workshops and Seminars
Keep an eye out for workshops, seminars, or conferences related to social work in your area. These events aren't just great for learning; they're also hotbeds for networking! You never know who might be hiring or can point you towards a temporary position while you're soaking up new skills.
✨Apply Directly Through Our Website!
When you spot a role that piques your interest, especially for a temporary position, make sure to apply directly through our website! This not only shows your commitment to Applefields School, but also gives you an edge by putting your application right in front of the hiring team. Let’s get you moving on that path to your next opportunity!
We think you need these skills to ace Financial Wellbeing and Support Officer in Harrogate
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let's highlight why you're passionate about social work and how your values align with those of Applefields School. Share specific experiences where you made a difference, as this field thrives on genuine motivation and connection.
Demonstrate Relevant Experience:When listing your experience, focus on any internships, volunteer roles, or temporary positions you've had in social work or related fields. Those skills are gold! Think about situations where you helped individuals or communities, and don't forget to mention any relevant certifications, like safeguarding or mental health first aid.
Keep It Concise and Relevant:Remember, for a temporary role, hiring managers want to see how you fit in and can hit the ground running. Keep your CV clear and to the point, showcasing only the experience that really matters for the role at Applefields School. We recommend a two-page limit – make every word count!
Emphasise Flexibility and Adaptability:Considering this is a temporary position, it's vital to show you can adapt to new environments quickly. In your application, highlight any past experiences where you had to adjust to different teams or roles smoothly. This shows you understand the nature of temporary work and are ready for the challenge!
How to prepare for a job interview at Applefields School
✨Sharpen Your Empathy Skills
In social work, it's all about understanding and connecting with people from diverse backgrounds. Make sure to prepare some examples from your experience where you've demonstrated empathy and resilience. Practising active listening techniques can help you articulate your approach during the interview with Applefields School.
✨Know Your Frameworks
Familiarise yourself with key social work theories and frameworks, like the ecological systems theory or person-centred approaches. These concepts might pop up during your interview for the temporary Financial Wellbeing and Support Officer role at Applefields School, so it's good to have a couple of insights ready to share.
✨Highlight Flexibility and Adaptability
Since this is a temporary position, showcasing your flexibility is key. Be prepared to discuss past experiences where you quickly adapted to new environments or changing client needs, which is crucial in the dynamic world of social work.
✨Prepare for Scenario-Based Questions
Expect some scenario-based questions that test your decision-making skills and ethical judgement. Think about how you would handle specific challenges you might face in the field. Having a clear structure for your answers will show Applefields School that you can think critically and act effectively under pressure.
