At a Glance
- Tasks: Manage contractor services and ensure quality outcomes for social housing.
- Company: North Yorkshire Council, dedicated to maintaining safe and compliant homes.
- Benefits: Generous leave, pension scheme, wellbeing support, and professional development opportunities.
- Other info: Hybrid working options available after training, with a supportive team environment.
- Why this job: Make a real impact on tenants' lives while developing your career in contract management.
- Qualifications: Strong organisational skills and a passion for customer service.
The predicted salary is between 39152 - 42839 £ per year.
The Housing Standards team is responsible for ensuring North Yorkshire Council's social housing portfolio of approximately 9,000 homes ismaintained to meet current statutory, regulatory and legislative standards.
Wework with a wide range of contractors, suppliers and partners to deliverservices that help keep our homes safe, compliant and well maintained.
We have an exciting opportunity for a Contract Supervisor(Career Graded) to join our Direct Delivery Team.
Your New Role As a Contract Supervisor, you will play a key role in theday-to-day management of contractor delivered services, ensuring quality, valuefor money and excellent customer outcomes.
Initially, your primary responsibility will be managing the Council's Removals and Storage Contract, supporting tenants through decants andensuring services are delivered efficiently, safely and sensitively.
As acareer graded role, you'll have the opportunity to develop your skills andexperience across a wider range of Housing Standards contracts and projects.
You will also provide support across other contract areas during periods ofannual leave, absence or increased service demand, helping to ensure servicecontinuity across the team.
About the Role
You will work closely with tenants, contractors, suppliersand internal teams to ensure services are delivered to agreed standards.
Responsibilities will include contract monitoring, performance management, maintaining accurate records, resolving operational issues, raising or workorders, processing of purchase orders and invoices and identifyingopportunities for service improvement.
The role offers a structured developmentpathway with training and support to progress through the career grade.
- What You'll Be Doing
- Managingthe day-to-day operation of the Removals and Storage Contract, supportingdecants across North Yorkshire.
- Monitoringcontractor performance, quality and customer satisfaction.
- Arrangingand attending contract liaison meetings.
- Actingas a key point of contact for tenants, contractors and service providers.
- Maintainingaccurate records, performance information and contract documentation.
- Carryingout due diligence checks and supporting contract administration.
- Undertakinginspections and service reviews to ensure standards are being met.
- Workingcollaboratively with colleagues and partners to deliver efficient andeffective services.
- Identifyingopportunities for continuous improvement and best value.
What We're Looking For
- Essential: Strong organisational and communication skills, the ability to manage multiple priorities, excellent customer service skillsand a willingness to learn and develop within a contract management role.
- Ability to build positive working relationships with tenants, contractors andcolleagues.
Desirable: Experience within housing, property, contractadministration, logistics, customer service or contractor managementenvironments.
Personal Attributes We're looking for someone who is proactive, organised andcustomer focused, with a positive approach to problem solving.
You will becomfortable working independently and as part of a team, with a commitment todelivering excellent services and continuously improving the customerexperience.
Why Join Our Team?
- Professional
Development: This is a career graded post(H-I-JK), providing a structured development pathway.
We will support you togain professional qualifications, training and experience, helping you progressthrough the role as your skills and responsibilities grow.
- Supportive Work Environment: Join a collaborative team thatvalues learning, teamwork and continuous improvement.
- Impactful Work: Make a real difference to our tenants byhelping to deliver services that support residents during significant housingprojects and improvements.
Attractive Benefits: Our employees are our greatest asset.
- Enjoy generous annual leave
- a Local Government Pension Scheme with employercontributions
- salary sacrifice schemes
- employee discount benefits
- travelloans
- Health Assured confidential wellbeing support
Additional Information Ability to travel across the county as required.
After training and induction has been completed hybrid working is allowed witha minimum of 2 days working from the Council offices.
Working hours are 8.30am to 5.00pm Monday-Thursday and 8.30am to 4.30pm Fridays.
Venue for Interview: Harrogate Civic Centre
NYC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies.
We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity.
We are also committed to safeguarding and promoting the welfare of children, young people and adults.
We expect all staff and volunteers to share this commitment.
North Yorkshire Councils’ purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire.
To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity.
We celebrate diversity and recognise each other’s contributions; we therefore welcome applications from individuals of all backgrounds.
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Contracts Supervisor Career Graded in Harrogate employer: Applefields School
Whitby School is an exceptional employer dedicated to fostering a nurturing and inspiring environment for both students and staff. With a strong emphasis on collaboration, mental health support, and continuous professional development, we empower our employees to grow in their careers while making a meaningful impact on the lives of young people. Located in the heart of the Whitby community, our school embodies values of ambition, courage, character, and endeavour, ensuring that every day offers new challenges and rewards.
StudySmarter Expert Advice🤫
We think this is how you could land Contracts Supervisor Career Graded in Harrogate
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
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✨Tailor Your Application for Full-Time Roles
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We think you need these skills to ace Contracts Supervisor Career Graded in Harrogate
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
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How to prepare for a job interview at Applefields School
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
