At a Glance
- Tasks: Support the Housing Management & Landlords Team with administrative tasks and service enquiries.
- Company: North Yorkshire Council, dedicated to serving a diverse community.
- Benefits: Local government pension, employee discounts, travel loans, and wellbeing support.
- Other info: Part-time role with flexible hours and opportunities for personal growth.
- Why this job: Join a team making a real difference in housing management while developing your skills.
- Qualifications: Customer service experience and good keyboard skills; training provided.
The predicted salary is between 30394 - 37148 £ per year.
Grade: E
Contract: Permanent
Hours: 18.5 hours per week
Location: Harrogate, North Yorkshire
About the Role
An exciting opportunity has arisen within Business Support, we are looking to appoint a Part Time Business Support Officer, to support the Housing Management & Landlords Team, which aims to improve Housing Management, ensuring our portfolio of council owned housing meets all regulatory and legislative standards.
Ideally you will have a background in customer service and knowledge of housing regulations and landlord duties. The role will involve processing new tenancies and terminations on relevant systems, updating and maintaining spreadsheets, providing administrative support and responding to service enquiries.
You will support Team Leaders and Managers on service transition projects including quality checking and collating data. To be successful you must have good keyboard skills and experience in Word, Excel, Databases and Outlook.
About you
You must also have good literacy and numeracy skills, be able to prioritise your own workload, be conscientious, well-organised and have the ability to work independently whilst part of a small team. Full training will be given to the successful applicant.
What can we offer you?
In addition to your salary, we offer a range of great benefits to help you financially and make life a bit easier. These include:
- a local government pension scheme with generous employer contributions
- salary sacrifice schemes
- employee discount benefits including shopping, supermarkets, gym discounts and more!
- travel loans
- Health Assured – confidential help and support for your wellbeing
NYC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies.
We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment.
North Yorkshire Councils’ purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other's contributions; we therefore welcome applications from individuals of all backgrounds.
Business Support Officer in Harrogate employer: Applefields School
Whitby School is an exceptional employer dedicated to fostering a nurturing and inspiring environment for both students and staff. With a strong emphasis on collaboration, mental health support, and continuous professional development, we empower our employees to grow in their careers while making a meaningful impact on the lives of young people. Located in the heart of the Whitby community, our school embodies values of ambition, courage, character, and endeavour, ensuring that every day offers new challenges and rewards.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Officer in Harrogate
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Applefields School and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Applefields School and let us see your personality shine through!
We think you need these skills to ace Business Support Officer in Harrogate
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Applefields School.
Get Familiar with Our Brand:Before applying, take some time to learn about Applefields School and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Applefields School
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Applefields School.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Applefields School will surely appreciate.
