Customer Service Casework and Correspondence Officer

Customer Service Casework and Correspondence Officer

Garde: HHours: 37 HoursContract: PermanentLocation: York, North Yorkshire (Or Northallerton)

The Organisation

The York and North Yorkshire Combined Authority was established as a new organisation in early 2024. It is a public sector employer with access to powers and funding to unlock transport and housing improvements, boost skills provision and help the economy transition to net zero for York and North Yorkshire. The Mayor also holds responsibilities in relation to Policing, Fire and Crime. Making the most of the combined strengths of the city region and rural powerhouse, the Combined Authority is a long-term commitment to shaping a brighter future for generations to come. By working for us you will play a part in making positive changes, unlocking investment, supporting business and communities to thrive and creating new and better opportunities for people that live and work here.

The Opportunity

The York and North Yorkshire Combined Authority is seeking to appoint a Customer Service Casework and Correspondence Officer.

This is an exciting time to join the Combined Authority, and the Policing, Fire and Crime Directorate which is the link between the public, Police and Fire service. The team works to ensure Police and Fire are held to account, and that the public’s questions and concerns are taken seriously. The team ensures community needs are met effectively, setting objectives through the Police and Crime Plan and Fire and Rescue Plan.

They also invest millions of pounds a year on key commissioned services for the local community, helping both to prevent crime and support those impacted by it. Supporting victims of crimes, working to reduce reoffending and addressing the root causes of crime activity. Working in partnership with the community to enhancing community safety, the service ensures voices and concerns of the public are considered, to drive improvement in the delivery of public services.

Within the role, you will be responsible for supporting the work of the Deputy Mayor and Combined Authority through managing correspondence and casework, liaising, and working with a wide range of stakeholders both within the community, the Combined Authority and externally. You will b uild and maintain positive relationships with communities, partners and key stakeholders, acting as a vital link between the public, the Combined Authority and external organisations.

This is an excellent opportunity for a highly organised and people-focused individual to contribute to the work of the Deputy Mayor and help make a positive difference across the region.

What you will bring

• A good understanding of Data Protection legislation.
• Significant experience of working within a high demand front line customer service environment, managing caseloads and taking a risk-based approach.
• Experience of working in a customer focussed environment, dealing with the public, by telephone or in person.
• Experience of dealing with complaints and difficult enquiries.

You will be joining a new and developing organisation at an exciting time. The benefits of working for us include:

• Generous leave entitlement, starting at 28 days plus 8 bank holidays (pro-rota for part time staff)
• Flexible working practices including working from other locations and from home
• Local government pension scheme
• Commitment to staff development and continuous learning