At a Glance
- Tasks: Provide top-notch technical support to clients across North Yorkshire.
- Company: Join NYES Digital, a leading ICT provider with 30 years of experience.
- Benefits: Enjoy flexible working, generous holidays, and great staff perks.
- Other info: Opportunity for career growth and training in Microsoft and Google products.
- Why this job: Make a real difference in education while enhancing your IT skills.
- Qualifications: Experience in IT support and strong customer service skills required.
The predicted salary is between 25583 - 31269 £ per year.
Grade: F-H
Vacancy Hours: Full Time, 37 per week
Contract Type: Permanent
Weekend Working: No
Interview Date: 27th/28th August 2026
Venue for Interview: County Hall, Northallerton
Location: Northallerton, North Yorkshire
Who are we? NYES Digital are proud to have been providing a one stop location for all of our education and commercial customers within ICT for the last 30 years, in a range of locations throughout the North of England. As an organisation, we pride ourselves on our staff's focus, determination and drive to deliver the best possible service and support to our customers. At present, we have 50 staff based in various locations throughout the North and are now looking to add a NYES Digital Officer to our team.
What you will bring... We are currently seeking an experienced technical support person to help support our clients throughout the North of England. As an employer who is focused on offering work-life balance, the role is based at County Hall; however, we are happy to allow our staff to work partly from home once training has been completed. Primarily supporting customers by phone and by remote support, this role may very occasionally require visits to customer premises. To be considered for the role, you will need to be able to deliver high-level fault diagnosis and resolve issues on all aspects of ICT, including physical and virtual network servers, general IT hardware including printers, AVA, software and operating systems, and LAN and WAN infrastructure. You will also need to be proficient in Microsoft 365 and/or Google Workspace environments. Fault call diagnosis will take place primarily via telephone and remotely but may occasionally include visits to customer sites. The successful candidate will also require an elevated level of customer service and the ability to communicate technical issues and instructions to customers at all levels. This role is ideal for those already experienced in an IT support environment. You will be offered higher-level training as part of this career scheme to enhance your already existing knowledge of Microsoft, Google and other products.
What we can offer... In return, we can offer you working arrangements that will enhance your work-life balance. These include flexi-time, hybrid (dependent on training and service need), and generous holiday allowance. In addition, we offer a range of staff benefits such as membership of the Local Government contributory pension scheme, childcare vouchers, new technology scheme, discounts at many leisure activities, restaurants, shops, and other establishments to name a few. So if you are looking for a challenging role within ICT, which will support the development of pupils in the schools that are looked after by NYES Digital, then look no further!
Key Dates: Closing date: 23 August 2026
We pride ourselves on our staff’s focus, determination and drive to deliver the best possible service. NYC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies. We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment. North Yorkshire Councils’ purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services, we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other’s contributions; we therefore welcome applications from individuals of all backgrounds.
NYES Digital IT Officer in Northallerton employer: Applefields School
North Yorkshire Council is an excellent employer, offering a supportive work culture that prioritises safety and customer satisfaction at Stokesley Leisure Centre. Employees benefit from generous perks such as a pension scheme, comprehensive training and development opportunities, and convenient parking, all while being part of a dedicated team committed to enhancing community well-being.
StudySmarter Expert Advice🤫
We think this is how you could land NYES Digital IT Officer in Northallerton
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Applefields School values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Applefields School might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Applefields School!
✨Direct Apply to Applefields School
Let's not forget to apply directly through the Applefields School website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace NYES Digital IT Officer in Northallerton
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Applefields School.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Applefields School. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Applefields School
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
