At a Glance
- Tasks: Provide excellent customer service and maintain store standards with a smile.
- Company: Join SPAR Roebuck, a friendly and supportive retail environment.
- Benefits: Enjoy a 10% discount, paid vacation, and career progression opportunities.
- Other info: Flexible shifts available, perfect for students balancing studies and work.
- Why this job: Be part of a team that values your contribution and offers growth.
- Qualifications: Strong customer-service skills; experience is a plus but not required.
The predicted salary is between 10 - 12 £ per hour.
Role Summary
Part‑time Customer Service Assistant covering various shifts, including mornings, afternoons, evenings or weekends. Full training will be provided.
Responsibilities
- Warmly welcome all customers with a smile and provide excellent service.
- Maintain store standards and ensure everything runs smoothly.
- Use product knowledge, stay updated with promotions and create eye‑catching displays to delight customers.
- Process sales transactions accurately and efficiently, including cash handling and cash‑up at tills, keeping company monies secure.
- Own the receiving, replenishing and displaying of stock.
- Help keep the store environment clean and tidy at all times.
- Comply with legal and food‑quality regulations, including allergen and labelling requirements.
- Adhere to Age‑Related Sales regulations and Think 25 guidance.
- Follow Health and Safety guidelines to protect colleagues and customers.
Qualifications
- Experience in a similar role is advantageous but not essential.
- Strong customer‑service skills.
- Basic numeracy for cash handling.
Benefits
- 10% discount on all in‑store purchases.
- 5.6 weeks paid vacation per year (pro‑rata).
- Access to the Employee Assistance Programme.
- Company pension scheme available after 3 months of service.
- Career progression opportunities from apprenticeships to store manager.
- #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant (Fixed Term) - SPAR Roebuck in Portsmouth
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Appleby Westward and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Appleby Westward and let us see your personality shine through!
We think you need these skills to ace Customer Service Assistant (Fixed Term) - SPAR Roebuck in Portsmouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Appleby Westward.
Get Familiar with Our Brand:Before applying, take some time to learn about Appleby Westward and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Appleby Westward
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Appleby Westward.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Appleby Westward will surely appreciate.
