At a Glance
- Tasks: Greet customers, manage stock, and ensure a tidy store environment.
- Company: Join Appleby Westward, a leading SPAR wholesaler in the West of England.
- Benefits: Enjoy a 10% discount, paid holidays, and career progression opportunities.
- Other info: Flexible hours with potential for apprenticeships and management roles.
- Why this job: Kickstart your retail career with training and community engagement.
- Qualifications: Passion for customer service and teamwork skills required.
The predicted salary is between 20000 - 25000 £ per year.
About Appleby Westward
Appleby Westward is the SPAR Wholesaler and Retailer covering the West of England. Our Retail Distribution Centre and Support Offices are based in Saltash, Cornwall, where we employ around 2,000 colleagues who support our wholesale distribution operations for both our independent retail estate and company‑owned retail stores, as well as work within our SPAR network.
About Feniton
Feniton, a quaint village in Devon, is known for its friendly community and beautiful countryside. The local SPAR shop on Winchester Close is a beloved spot for residents, offering a wide range of groceries, fresh produce, and convenient services such as an in‑store bakery and lottery.
Customer Service Assistant Role
This is not just a job in a shop – it’s a retail career with training, learning and apprenticeship opportunities that are endless. Below is an overview of what you’ll do and what we’re looking for.
- Warm welcomes: greet customers with a smile and provide excellent service.
- Store standards: ensure the store runs smoothly and items are presented attractively.
- Customer satisfaction: use product knowledge, stay updated with promotions, and create eye‑catching displays.
- Transaction accuracy: process sales transactions accurately, including cash up at tills, and secure company monies at all times.
- Stock management: receive, replenish, and display stock.
- Cleanliness: maintain a clean and tidy store environment.
- Legal compliance and food quality: ensure product quality and compliance with labelling and allergen regulations.
- Age‑related sales: comply with Age‑Related Sales regulations and Think 25 guidance.
- Health and safety: follow all health and safety guidelines to ensure the safety of colleagues and customers.
Working Hours
Thursday 4:30–10pm
Saturday 6–10pm
Sunday 7:30–12pm
Benefits
- 10% discount on all in‑store purchases.
- 5.6 weeks of paid holiday per year (pro‑rated).
- Employee Assistance Programme – access to support with personal challenges.
- Company pension scheme available after 3 months of service.
- Career progression opportunities – apprenticeships and tailored learning journeys leading to potential store management roles.
Why Join Us?
If you have a passion for customer service, enjoy working in the community, and can demonstrate how you will contribute to our retail team, we invite you to join us at Appleby Westward.
Customer Service Assistant- SPAR Feniton in Honiton employer: Appleby Westward
Appleby Westward is an exceptional employer, offering a vibrant work culture in the picturesque village of Feniton, where community spirit thrives. With a strong focus on employee growth through training and apprenticeship opportunities, we ensure that our Customer Service Assistants not only enjoy a rewarding career but also benefit from a supportive environment, competitive discounts, and a comprehensive benefits package. Join us to be part of a dedicated team that values customer service and fosters personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant- SPAR Feniton in Honiton
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Appleby Westward and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Appleby Westward and let us see your personality shine through!
We think you need these skills to ace Customer Service Assistant- SPAR Feniton in Honiton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Appleby Westward.
Get Familiar with Our Brand:Before applying, take some time to learn about Appleby Westward and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Appleby Westward
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Appleby Westward.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Appleby Westward will surely appreciate.
