About Appleby Westward
Appleby Westward is the SPAR wholesaler and retailer covering the West of England. Our Retail Distribution Centre and Support Offices are based in Saltash, Cornwall, where we employ around 2,000 colleagues who support our wholesale distribution operations for both our independent retail estate and company-owned retail stores, as well as work within our SPAR network. Our SPAR retail stores are the leading convenience brand, operating in communities from Chichester in the east, to Land's End in the west, and to Bristol and Salisbury in the north. In addition to offering convenience goods, groceries, chilled foods and food‑to‑go, we also provide essential local services at selected locations: Post Office services, lottery and online collection and delivery services. We take pride in serving our communities and strive to provide efficient quality customer service for all our customers. We also play a big role in local charity and community support and are active in fundraising for local organisations and our main charity partner Marie Curie.
About Falmouth
Falmouth is a vibrant Cornish harbour town where maritime history meets modern creativity. Stroll past sandy beaches, indie shops and the iconic SPAR on Killigrew Street—perfect for a quick bite or essentials—before exploring Pendennis Castle or the National Maritime Museum. It’s a laid‑back blend of sea, culture and convenience. Pop in to the SPAR on Foundry Lane and see why it’s a favourite among locals.
Position Overview
We are looking to add talent to our retail store team. If you have exceptional customer service skills and want to start or further your career in retail, you might be the perfect fit for our team! This is not just a job in a shop; it’s a retail career with training, learning and apprenticeship opportunities that are endless. Below is a taster of what you’ll do and what you’ll need to show us.
Key Responsibilities
- Warm Welcomes: greet customers with a smile, provide excellent service and go the extra mile for the community.
- Store Standards: play a vital role in ensuring everything runs smoothly.
- Customer Satisfaction: use product knowledge, stay updated with promotions and create eye‑catching displays to delight customers.
- Transaction Accuracy: process all sales transactions accurately and efficiently, including cash‑up till and ensuring company monies are secure.
- Stock Management: receive, replenish and display stock.
- Cleanliness: maintain a clean and tidy store environment at all times.
- Legal Compliance and Food Quality: be fully trained to ensure product quality and compliance with labeling and allergen regulations.
- Age‑Related Sales: ensure personal compliance with Age‑Related Sales regulations and Think 25 guidance.
- Health and Safety: understand and follow all Health and Safety guidelines to ensure the safety of colleagues and customers.
Benefits
- 10% discount on all in‑store purchases.
- 5.6 weeks per year time to recharge (pro‑rata).
- Employee Assistance Programme: access to Grocery Aid for support with any challenges.
- Company Pension Scheme: available after just 3 months of service.
- Career progression opportunities: from apprenticeships to tailored learning journeys, with potential to become a Store Manager.
Customer Service Assistant - SPAR Falmouth employer: Appleby Westward
Appleby Westward is an excellent employer, offering a vibrant work culture that prioritises exceptional customer service and teamwork at our SPAR Salcombe store. Employees enjoy a range of benefits including a 10% discount on purchases, paid holidays, and ample opportunities for career progression, making it a rewarding place to grow professionally while contributing to a dynamic retail environment.
