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- Tasks: Lead a vibrant team to create unforgettable dining experiences and ensure smooth restaurant operations.
- Company: Join a family-owned restaurant group with over 50 years of hospitality excellence.
- Benefits: Gain valuable leadership skills, flexible hours, and a fun work environment.
- Why this job: Make a difference in people's lives while growing your career in hospitality management.
- Qualifications: Previous experience in casual dining and a passion for serving others.
- Other info: Opportunities for personal growth and development in a supportive team atmosphere.
Restaurant Hospitality Supervisor (Hourly)
Base pay range: $12.00/hr – $15.00/hr
Thriving in a family‑owned restaurant environment, this role rewards a passion for hospitality, leadership, and teamwork. You will manage the dining room and kitchen operations, develop a supportive culture for staff and guests, and lay the groundwork for a future managerial career.
Responsibilities and Duties
- Lead and oversee daily operations of the dining room and kitchen.
- Recruit, train, and develop the hospitality team (bar staff, servers, bartenders, hosts).
- Provide vision, coaching, and feedback to enhance guest experience.
- Foster a cohesive, positive, and healthy workplace culture.
- Manage opening and closing activities, ensuring smooth service flow.
- Maintain exceptional customer service and cleanliness standards.
- Ensure compliance with all health, safety, sanitation, security, and alcohol regulations.
- Assist with team coordination during peak times to expedite service.
- Oversee food and beverage presentation to meet brand standards.
- Handle guest complaints and resolve issues regarding food quality or service.
- Report personnel concerns such as tardiness or dress code violations.
- Adhere to state and federal regulations and company policies.
- Identify opportunities to add value and achieve goals.
- Participate in educational and professional development programs.
- Perform manual service or maintenance tasks as needed.
- Execute administrative duties: forecasting, scheduling, budgeting, labor management, and inventory control.
- Perform additional duties as assigned.
Key Competencies
- People‑first orientation
- Talent development
- Guest service excellence
- Interpersonal influence
- Problem solving and decision making
- Execution of brand principles
- Lead by example
- Operations analysis
- Results orientation
- Performance management
- Staffing and development
- Relationship management
- Passion for serving others
- Integrity and ownership
- Self‑management
Required Qualifications
- Previous experience in casual dining restaurants.
- Minimum one year of supervisory experience.
- Strong decision‑making, problem‑solving, and directing skills.
- Ability to plan, prioritize, and teach staff.
- Proficiency in operating, repairing, and maintaining equipment.
- Experience with administrative tasks and knowledge of food safety.
- Discretion in handling confidential information.
Working Conditions and Physical Requirements
- Effective verbal communication and teamwork.
- Engagement with a public audience.
- Ability to reach, bend, and lift up to 50 lbs regularly.
- Fast‑paced mobility between dining room and kitchen (up to 6 hours).
- Standing for extended periods (up to 6 hours).
- Repetitive tasks with minimal breaks.
- Physical activity requiring use of arms and legs.
- Flexible schedule including evenings and weekends (35‑45 hrs/week).
- Travel quarterly for management meetings or training.
Thrive Restaurant Group is an Equal Opportunity Employer.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Management and Manufacturing
Industry
Restaurants
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Hospitality Supervisor employer: Applebee's Neighborhood Grill + Bar
Contact Detail:
Applebee's Neighborhood Grill + Bar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Supervisor
✨Tip Number 1
Get to know the company culture! Before your interview, check out Thrive Restaurant Group's social media and website. Understanding their values and vibe will help you connect during your chat and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your experience and how it aligns with the Hospitality Supervisor role, making you feel more confident when it’s time to shine.
✨Tip Number 3
Show off your people skills! During the interview, share specific examples of how you've led teams or resolved guest complaints in the past. This will demonstrate your ability to foster a positive work environment and ensure excellent customer service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple way to stand out and reinforce your enthusiasm for joining the Thrive family.
We think you need these skills to ace Hospitality Supervisor
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share experiences that highlight your commitment to creating memorable guest experiences and how you embody the spirit of generosity.
Tailor Your Application: Make sure to customise your application to reflect the values and culture of Thrive Restaurant Group. Mention specific aspects of the job description that resonate with you and how you can contribute to the team.
Highlight Your Leadership Skills: As a future supervisor, it’s important to showcase any leadership experience you have. Talk about times when you've motivated a team or resolved conflicts, as this will show us you're ready to take on the role!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to see your application and get you one step closer to joining our family!
How to prepare for a job interview at Applebee's Neighborhood Grill + Bar
✨Know the Company Culture
Before your interview, take some time to understand Thrive Restaurant Group's family-oriented culture. Familiarise yourself with their values, especially 'Pouring out Generosity'. This will help you align your answers with what they value in a team member.
✨Showcase Your Leadership Skills
As a Hospitality Supervisor, you'll be expected to lead and develop a team. Prepare examples from your past experiences where you've successfully guided others or resolved conflicts. Highlight your ability to motivate and inspire those around you.
✨Demonstrate Customer Service Excellence
Be ready to discuss how you would handle guest complaints or ensure an outstanding guest experience. Share specific instances where you went above and beyond for customers, as this role is all about creating memorable dining experiences.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training opportunities available for aspiring managers or how they foster team cohesiveness. This shows your genuine interest in growing with the company and understanding their operations.
