WW Education Sales - Head of Channel Enablement, Training and Programs

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The Education Channel Sales Enablement team is at the forefront of enabling the sellers of Apple’s commercial partners. This diverse ecosystem of partners plays a crucial role in delivering exceptional products, services and experiences to our education customers. In this role, you will be instrumental in ensuring the success of these partners.

The WW Head of Channel Enablement, Training & Programs is a Management role responsible for defining and executing the global strategy for channel education, enablement, and training across the education ecosystem. This role leads all education-focused channel training initiatives, including management of Professional Academy for Education and the Apple Sales COACH platform, ensuring partners are enabled to sell, deploy, and support solutions effectively at scale. This leader will manage global teams, set strategic direction, and partner closely with Sales, Government, Technical, Marketing, Product, and Regional Channel leaders to drive partner capability, consistency, and performance worldwide.

Responsibilities

• Lead the Strategy and leadership of all training and enablement for Channel, Ecosystem and Alliance Partners.
• Implement sales enablement initiatives, develop a robust sales enablement and communication strategy, and cultivate a skilled community of channel sellers and persona roles.
• Own Apple’s holistic training program for the Education Channel and alliance partners.
• Drive seller engagement and compliance with Apple training content and programs, manage partner communications using Apple tools, and leverage in-depth knowledge of channel partner enablement practices, tools, and challenges.
• Collaborate with Apple leadership, cross-functional teams, and reseller partner executives to build, refine, and manage the enablement strategy, ensuring alignment with sales and pre-sales technical services strategies with a customer‑centric approach.
• Ensure the Academy delivers role‑based, scalable, and outcome‑driven learning journeys, aligns content with education market needs, and drives adoption, engagement, and measurable impact through the platform.
• Partner with digital, IT, and product teams to enhance platform functionality and user experience, evolve and build the Apple Sales COACH platform as the central global enablement and training system, design and deliver global partner training programs, develop certification frameworks, onboarding programs, and continuous learning pathways, ensure consistency of messaging, tools, and training materials across regions, and build, lead, and develop a high‑performing global enablement and training team.
• Set clear goals, performance metrics, and development plans for team members. Encourage teamwork, creativity, and continuous improvement.
• Set key performance indicators to assess training effectiveness, partner readiness, and business impact.
• Use data and insights to improve programs and platforms. Report progress, results, and ROI to senior management.

Minimum Qualifications

• Experience leading Channel Sales Programs.
• Proven experience in roles where you’ve worked directly with customers sales teams and partners, including experience in training and supporting.
• Record of effectively partnering with cross‑functional teams such as sales, training and marketing.
• Outstanding communication and presentation skills and proven ability to speak to executives, partners, and customers expertly.
• Proven ability to inspire a team, stakeholders and partners.
• Ability to think strategically and implement flawlessly under tight timelines.
• Ability to simplify the complex and achieve clarity when ambiguity exists.
• Experience managing complex, multi‑stakeholder initiatives with competing priorities and tight deadlines.
• Demonstrated customer success adapting programs.
• Understanding of partner business models, operational challenges, and day‑to‑day selling realities.
• Excellent Keynote skills.

Preferred Qualifications

• Channel leadership experience to include leading leaders, directing senior individual contributors, and influencing in a matrix environment.
• Comfortable not having a complete picture.
• Ability to empower teammates to do their life’s best work.

At Apple, we’re not all the same. And that’s our greatest strength. We draw on the differences in who we are, what we’ve experienced and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. As a registered Disability Confident employer, we will work with applicants to make any reasonable accommodations. Apple will consider for employment all qualified applicants with criminal backgrounds in a manner consistent with applicable law.