At a Glance
- Tasks: Lead a dynamic concierge team and ensure exceptional guest experiences every day.
- Company: Join Vacherin, a vibrant hospitality team that values diversity and individuality.
- Benefits: Enjoy competitive pay, personal development, health support, and fun social events.
- Other info: Flexible working hours with opportunities for career growth and recognition.
- Why this job: Be part of an award-winning team while making it home for dinner!
- Qualifications: Experience in hospitality management and strong leadership skills required.
The predicted salary is between 40170 - 40170 £ per year.
At Vacherin we celebrate diversity and embrace individuality. We genuinely like the people we work with, and love coming together to reset, refresh and have fun. We empower our people through togetherness, we give them the chance to shine and unlock their potential, and they fuel our strength and growth. Are you passionate about food, drink and service, want to be part of an award-winning hospitality team - and still make it home for dinner? We are looking for a Reception Manager/Concierge to join our team in London at a prestigious banking firm.
Location: 33 Old Broad Street London, EC2N 3AH
Rate of Pay: £40,170 per annum
Working Pattern: Monday - Friday, 8 hours shifts between 7:00am - 19:00pm, 12 months maternity cover.
Key Responsibilities
- Lead, manage, and support the concierge team, ensuring exceptional service standards at all times.
- Oversee daily front-of-house operations, ensuring a seamless and professional guest journey.
- Drive a culture of service excellence, coaching team members to anticipate needs and exceed expectations.
- Manage meeting room bookings via Condeco ensuring accuracy and efficiency.
- Coordinate hospitality services including catering, setups, and VIP visits.
- Handle escalations, complaints, and complex requests with professionalism and discretion.
- Collaborate with internal departments to ensure smooth operational delivery.
- Manage and maintain team rotas, ensuring appropriate staffing levels at all times.
- Arrange shift cover for holidays and sickness using UBEYA.
- Attend and contribute to weekly client and internal operational meetings.
- Develop, maintain, and update operational manuals, SOPs, and service protocols.
- Continuously review and improve procedures to enhance efficiency and guest experience.
- Provide regular reporting and feedback to the Hospitality Manager.
Skills, Knowledge And Experience
- Proven experience in a concierge, front-of-house, or hospitality management role.
- Strong leadership and team management skills.
- Exceptional guest service and stakeholder management experience.
- Experience in corporate environments or high-end hospitality settings.
- Proficient in Microsoft Office (Outlook, Teams, Word, Excel) and booking systems such as Condeco.
- Excellent organisational and multitasking abilities.
- Strong problem-solving skills with a proactive mindset.
- Ability to work under pressure in a fast-paced environment.
Professional & Personal Attributes
- Polished, professional, and highly client-focused.
- Strong leadership presence with the ability to inspire and motivate a team.
- Calm, composed, and solutions-oriented under pressure.
- Excellent interpersonal and communication skills.
- High attention to detail and commitment to excellence.
- Flexible, adaptable, and resilient.
- Passionate about delivering outstanding service experiences.
What's in it for you?
Working with Vacherin has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.
- Personal Development and Training opportunities
- Life assurance scheme
- Pension scheme
- Holiday allowance
- Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion, Eye care
- A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
- Family friendly support
- Regular social events and communication with our leaders
- A holiday purchase scheme
- Volunteering days
- Professional subscriptions
- Recognition schemes and people awards
- Long service awards
- Access to some great high street discount vouchers
Vacherin officially formed part of CH&CO Catering Group Ltd in 2021.
Reception Manager/Concierge Monday - Friday employer: Apple
At Vacherin, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and empowered to excel. As a Reception Manager/Concierge in the heart of London, you'll enjoy a supportive environment that prioritises personal development, offers competitive benefits, and encourages a healthy work-life balance, all while being part of an award-winning hospitality team dedicated to delivering exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Manager/Concierge Monday - Friday
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Vacherin. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for service and food shine through. Be yourself and share stories that highlight your experience in concierge or front-of-house roles.
✨Tip Number 3
Prepare for situational questions! Think about how you’d handle tricky guest situations or manage a busy shift. Vacherin values problem-solving skills, so be ready to showcase your calm under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our award-winning team at Vacherin.
We think you need these skills to ace Reception Manager/Concierge Monday - Friday
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We love individuality at Vacherin, so don’t be afraid to show us who you are and what makes you unique.
Tailor Your Experience:Make sure to highlight your relevant experience in hospitality or concierge roles. We want to see how your skills align with the responsibilities listed in the job description, so be specific!
Be Professional Yet Approachable:While we appreciate a polished application, remember to keep it friendly and approachable. We’re looking for someone who can connect with guests and team members alike, so let that come through in your writing.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Vacherin.
How to prepare for a job interview at Apple
✨Know the Company Culture
Before your interview, take some time to research Vacherin's values and culture. They celebrate diversity and individuality, so think about how your own experiences align with their ethos. Be ready to share examples of how you've contributed to a positive team environment in the past.
✨Showcase Your Leadership Skills
As a Reception Manager/Concierge, you'll need strong leadership abilities. Prepare specific examples of how you've successfully managed teams or handled challenging situations in previous roles. Highlight your coaching style and how you inspire others to deliver exceptional service.
✨Demonstrate Problem-Solving Prowess
In hospitality, things can get hectic! Think of scenarios where you've had to think on your feet and resolve issues quickly. Be ready to discuss how you handle escalations and complaints with professionalism and discretion, as this will be key in your role.
✨Familiarise Yourself with Tools
Since the job involves managing bookings via Condeco and using Microsoft Office, brush up on these tools before your interview. If you have experience with similar systems, mention it! Showing that you're tech-savvy will give you an edge.
