Network Operations Manager - Live Operations

Overview

Apple creates and delivers world-class content experiences to millions of viewers globally. Our broadcast teams design and operate state-of-the-art facilities that power live music, video, and sports broadcasts, setting new standards for quality and innovation in the industry. Join our Apple Live Operations team, a leader in live broadcasting, and play a key role in delivering exceptional viewing experiences. We\’re a tight-knit team that thrives on collaboration, creativity, and a shared passion for flawless execution.

Description

Apple Live Operations is looking for a Network Operations Manager to join our team and play a critical role in shaping the future of live sports at Apple. You will be responsible for coordinating production planning and executing critical platform workflows to ensure all first-party live sporting events are delivered seamlessly on Apple tv. In this role, you will manage the pre-event and post-event stages of our live broadcasts. The Network Operations Manager will work cross-functionally to ensure the requirements for all internal teams are met leading into a live event, as well as manage regular communication with external leagues and distribution partners. You will be responsible for delivering a reliable and optimal Apple tv live experience and product for our viewers.

Responsibilities

• Facilitate cross-functional coordination among teams involved in live events.
• Develop official event planning documentation and broadcast requirements.
• Manage and validate event set-up on Apple tv platform, across multiple storefronts and languages.
• Collaborate with the broadcast operations teams to support event handoff for live streams.
• Prepare contingency and disaster recovery action plans for live events.
• Guide internal and external incident management processes.
• Identify issue trends and analytics to improve live stream reliability.
• Innovate and enhance workflow solutions to streamline live event process.

Minimum Qualifications

• Proven experience in a production management role within either a live broadcast environment, or streaming in a high-tech multimedia environment.
• Proven ability to deliver complex end-to-end workflows while maintaining a keen attention to detail.
• Experience with project management and planning process for large-scale initiatives.
• Experience in building strong relationships with internal and external partners, vendors and stakeholders.
• Skilled in delivering concise and timely communication, both written and verbal.
• Adept at managing and leading teams through unexpected changes.

Preferred Qualifications

• A strong understanding of live television production and technical workflows
• Experience regularly leading meetings and crafting executive-level reports
• Proven ability to multitask and manage multiple responsibilities at once

At Apple, we’re not all the same. And that’s our greatest strength. We draw on the differences in who we are, what we’ve experienced and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. As a registered Disability Confident employer, we will work with applicants to make any reasonable accommodations. Apple will consider for employment all qualified applicants with criminal backgrounds in a manner consistent with applicable law. Learn more