At a Glance
- Tasks: Lead a dynamic concierge team and ensure exceptional guest experiences.
- Company: Join Vacherin, a diverse and fun-loving hospitality team in London.
- Benefits: Enjoy competitive pay, personal development, and a range of wellbeing perks.
- Other info: Flexible working hours with opportunities for career growth and social events.
- Why this job: Be part of an award-winning team while making it home for dinner.
- Qualifications: Experience in hospitality management and strong leadership skills required.
The predicted salary is between 40170 - 40170 £ per year.
At Vacherin we celebrate diversity and embrace individuality. We genuinely like the people we work with, and love coming together to reset, refresh and have fun. We empower our people through togetherness, giving them the chance to shine and unlock their potential, which fuels our strength and growth.
We are looking for a Reception Manager/Concierge to join our team in London at a prestigious banking firm.
Location: 33 Old Broad Street London, EC2N 3AH
Rate of Pay: £40,170 per annum
Working Pattern: Monday - Friday, 8 hours shifts between 7:00am - 19:00pm, 12 months maternity cover.
Key Responsibilities:
- Lead, manage, and support the concierge team, ensuring exceptional service standards at all times.
- Oversee daily front-of-house operations, ensuring a seamless and professional guest journey.
- Drive a culture of service excellence, coaching team members to anticipate needs and exceed expectations.
- Manage meeting room bookings via Condeco ensuring accuracy and efficiency.
- Coordinate hospitality services including catering, setups, and VIP visits.
- Handle escalations, complaints, and complex requests with professionalism and discretion.
- Collaborate with internal departments to ensure smooth operational delivery.
- Manage and maintain team rotas, ensuring appropriate staffing levels at all times.
- Arrange shift cover for holidays and sickness using UBEYA.
- Attend and contribute to weekly client and internal operational meetings.
- Develop, maintain, and update operational manuals, SOPs, and service protocols.
- Continuously review and improve procedures to enhance efficiency and guest experience.
- Provide regular reporting and feedback to the Hospitality Manager.
Skills, Knowledge And Experience:
- Proven experience in a concierge, front-of-house, or hospitality management role.
- Strong leadership and team management skills.
- Exceptional guest service and stakeholder management experience.
- Experience in corporate environments or high-end hospitality settings.
- Proficient in Microsoft Office (Outlook, Teams, Word, Excel) and booking systems such as Condeco.
- Excellent organisational and multitasking abilities.
- Strong problem-solving skills with a proactive mindset.
- Ability to work under pressure in a fast-paced environment.
Professional & Personal Attributes:
- Polished, professional, and highly client-focused.
- Strong leadership presence with the ability to inspire and motivate a team.
- Calm, composed, and solutions-oriented under pressure.
- Excellent interpersonal and communication skills.
- High attention to detail and commitment to excellence.
- Flexible, adaptable, and resilient.
- Passionate about delivering outstanding service experiences.
What's in it for you?
Working with Vacherin has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.
- Personal Development and Training opportunities
- Life assurance scheme
- Pension scheme
- Holiday allowance
- Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion
- Eye care
- A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
- Family friendly support
- Regular social events and communication with our leaders
- A holiday purchase scheme
- Volunteering days
- Professional subscriptions
- Recognition schemes and people awards
- Long service awards
- Access to some great high street discount vouchers
Vacherin officially formed part of CH&CO Catering Group Ltd in 2021.
Partnerships, Innovation, Integrity, Quality, Fun
Reception Manager/Concierge Monday - Friday in London employer: Apple
At Vacherin, we pride ourselves on fostering a vibrant and inclusive work culture where individuality is celebrated and teamwork thrives. As a Reception Manager/Concierge in the heart of London, you'll enjoy a rewarding role within an award-winning hospitality team, with opportunities for personal development and a range of benefits designed to support your well-being and career growth. Join us to be part of a dynamic environment that values exceptional service and empowers you to shine while maintaining a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Manager/Concierge Monday - Friday in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Vacherin. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for service and food shine through. Be yourself and share stories that highlight your experience and love for the industry.
✨Tip Number 3
Prepare for situational questions! Think about how you’d handle tricky guest situations or team challenges. Vacherin values problem-solving skills, so be ready to showcase your calm and composed approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our amazing team at Vacherin.
We think you need these skills to ace Reception Manager/Concierge Monday - Friday in London
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for food, drink, and service shine through. We want to see that you genuinely care about creating exceptional experiences for guests!
Tailor Your CV:Make sure your CV is tailored to the Reception Manager/Concierge role. Highlight your relevant experience in hospitality management and any leadership roles you've held. We love seeing how your skills match our needs!
Be Professional Yet Personal:While we appreciate professionalism, don’t be afraid to inject a bit of your personality into your application. We celebrate individuality, so let us know what makes you unique and how you can contribute to our team culture.
Apply Through Our Website:For the best chance of success, make sure to apply through our website. It’s the easiest way for us to receive your application and get to know you better. We can't wait to hear from you!
How to prepare for a job interview at Apple
✨Know the Company Culture
Before your interview, take some time to research Vacherin's values and culture. They celebrate diversity and individuality, so think about how your own experiences align with their ethos. Be ready to share examples of how you've contributed to a positive team environment in the past.
✨Showcase Your Leadership Skills
As a Reception Manager/Concierge, you'll need strong leadership abilities. Prepare specific examples of how you've successfully managed teams or handled challenging situations. Highlight your coaching style and how you inspire others to deliver exceptional service.
✨Demonstrate Problem-Solving Prowess
In hospitality, things can get hectic! Think of scenarios where you've had to think on your feet or resolve complaints effectively. Share these stories during your interview to showcase your calm and composed approach under pressure.
✨Familiarise Yourself with Relevant Tools
Since the role involves managing bookings via Condeco and using Microsoft Office, brush up on these tools before your interview. If you have experience with similar systems, be sure to mention it. This will show that you're prepared and tech-savvy, which is crucial for the role.
