At a Glance
- Tasks: Deliver exceptional customer service and create memorable experiences for our guests.
- Company: Join CH&CO, a vibrant team that values pride in food and people.
- Benefits: Enjoy great training, wellbeing support, social events, and discounts.
- Other info: Opportunities for personal growth in a diverse and inclusive environment.
- Why this job: Be the face of our brand and make a real impact on customer satisfaction.
- Qualifications: Passion for service, teamwork, and the ability to thrive under pressure.
The predicted salary is between 20000 - 25000 £ per year.
We're looking for a Hospitality Assistant who will be the face of our business, delivering exceptional customer service for CH&CO on a full-time basis, contracted to 40 hours per week. You'll join a team that takes real pride in what they do - pride in our food, pride in our brand but most of all pride in our people.
Benefits
- Great operational training and development
- Life assurance scheme
- Personal Development and Training opportunities - We are passionate about our growing team
- A great wellbeing strategy - including access to our Employee Assistance Programme
- Regular social events and communication with our leaders
- A holiday purchase scheme
- Access to some great high street discount vouchers
As a Hospitality Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. In return, you will have the chance to progress with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.
Your Key Responsibilities Will Include
- Greeting and looking after our guests so they go home delighted
- Serving customers, ensuring they receive an easy and seamless personalised experience
- Being knowledgeable about the menu and making recommendations to our guests
- Representing Compass Group UK&I and maintaining a positive brand image
- Complying with Food Handling & Hygiene standards
- Complying with Health & Safety regulations
Our Ideal Hospitality Assistant Will
- Have a passion for delivering outstanding service, greeting customers with a smile and serving them with pride
- Take initiative and make decisions that are right for our customers
- Be an excellent team player with great communication skills
- Have a desire to succeed in your role
- Possess the ability to work under pressure
CH&CO, a part of Compass Group UK&I, is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Hospitality Assistant in London employer: Apple
At CH&CO, we pride ourselves on being an exceptional employer, offering a vibrant work culture where our Hospitality Assistants are at the forefront of delivering outstanding customer service. With a strong focus on employee development, wellbeing, and recognition, we provide comprehensive training opportunities, a supportive environment, and regular social events that foster teamwork and camaraderie. Join us in a role that not only values your individuality but also offers pathways for career progression in a fast-paced and rewarding setting.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Assistant in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out CH&CO's social media and website. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since you'll be the face of the business, think about how you can make a guest's experience memorable. Role-play common scenarios with friends or family to boost your confidence.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent the brand.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Hospitality Assistant in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and customer service. Remember, we’re looking for someone who can bring a smile to our guests' faces!
Tailor Your Application:Make sure to tailor your application to the Hospitality Assistant role. Highlight your relevant experience and skills that match what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Keep It Clear and Concise:While we love a good story, keep your application clear and to the point. Use simple language and avoid jargon. We want to understand your experience and enthusiasm without wading through unnecessary fluff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company and the amazing benefits we offer!
How to prepare for a job interview at Apple
✨Know the Menu Inside Out
As a Hospitality Assistant, you'll need to be well-versed in the menu. Before your interview, take some time to research the dishes and drinks offered. This will not only impress your interviewers but also show your genuine interest in providing excellent service.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered outstanding customer service. Think about times when you went above and beyond for a guest. This will demonstrate your passion for hospitality and your ability to create memorable experiences.
✨Emphasise Teamwork and Communication
Being a great team player is crucial in a fast-paced environment. During the interview, highlight your ability to work collaboratively with others. Share specific instances where effective communication helped resolve issues or improve service.
✨Demonstrate Your Ability to Handle Pressure
Working in hospitality can be hectic, so it's important to show that you can thrive under pressure. Prepare to discuss how you've managed stressful situations in the past, ensuring you convey your problem-solving skills and resilience.
