At a Glance
- Tasks: Deliver exceptional customer service and create memorable experiences for our guests.
- Company: Join CH&CO, a vibrant part of Compass Group UK&I, where people matter.
- Benefits: Enjoy great training, wellbeing support, social events, and holiday purchase options.
- Other info: Diverse and inclusive culture with opportunities for personal growth.
- Why this job: Be the face of our brand and make a real impact on guest satisfaction.
- Qualifications: Passion for service, teamwork, and the ability to thrive under pressure.
The predicted salary is between 20000 - 25000 £ per year.
We're looking for a Hospitality Assistant who will be the face of our business, delivering exceptional customer service for CH&CO on a full-time basis, contracted to 40 hours per week. You'll join a team that takes real pride in what they do - pride in our food, pride in our brand but most of all pride in our people.
Benefits
- Great operational training and development
- Life assurance scheme
- Personal Development and Training opportunities - We are passionate about our growing team
- A great wellbeing strategy - including access to our Employee Assistance Programme
- Regular social events and communication with our leaders
- A holiday purchase scheme
- Access to some great high street discount vouchers
As a Hospitality Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. In return, you will have the chance to progress with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.
Your Key Responsibilities Will Include
- Greeting and looking after our guests so they go home delighted
- Serving customers, ensuring they receive an easy and seamless personalised experience
- Being knowledgeable about the menu and making recommendations to our guests
- Representing Compass Group UK&I and maintaining a positive brand image
- Complying with Food Handling & Hygiene standards
- Complying with Health & Safety regulations
Our Ideal Hospitality Assistant Will
- Have a passion for delivering outstanding service, greeting customers with a smile and serving them with pride
- Take initiative and make decisions that are right for our customers
- Be an excellent team player with great communication skills
- Have a desire to succeed in your role
- Possess the ability to work under pressure
CH&CO, a part of Compass Group UK&I, is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Guest Experience Specialist in London employer: Apple
At CH&CO, we pride ourselves on creating a vibrant and inclusive work environment where our team members are at the heart of everything we do. As a Guest Experience Specialist, you'll enjoy comprehensive training and development opportunities, a robust wellbeing strategy, and a culture that celebrates individuality while recognising hard work and dedication. Join us in delivering exceptional service and be part of a company that truly values its people and invests in their growth.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Specialist in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out CH&CO's social media and website. Understanding their values and what makes them tick will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate your ability to handle difficult situations or provide exceptional service. Role-playing with a friend can help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are ready to represent the brand positively.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Guest Experience Specialist in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for hospitality shine through! We want to see how much you love delivering outstanding service and making guests feel special.
Be Personal and Authentic:Don’t be afraid to show a bit of your personality in your application. We value individuality, so share your unique experiences and what makes you a great fit for our team!
Know the Menu:Familiarise yourself with our offerings and mention any relevant knowledge in your application. It shows us that you're proactive and ready to provide that seamless experience we pride ourselves on.
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Apple
✨Know the Menu Inside Out
Make sure you familiarise yourself with the menu before the interview. Being able to discuss dishes and make recommendations shows your passion for the role and your commitment to providing exceptional service.
✨Showcase Your People Skills
Prepare examples of how you've delivered outstanding customer service in the past. Think about times when you went above and beyond for a guest, as this will demonstrate your ability to create a delightful experience.
✨Emphasise Teamwork
Since this role involves working closely with others, be ready to talk about your experiences as a team player. Highlight situations where you collaborated effectively with colleagues to achieve a common goal.
✨Demonstrate Your Initiative
Think of instances where you took the initiative to solve a problem or improve a process. This will show that you're proactive and can make decisions that benefit both customers and the team.
